Student Service Coordinator

4 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

The newly established service hub in the Office of the University Registrar (OUR) is looking for individuals to join its team who are ready to continue pushing boundaries in the name of delivering extraordinary service. Our team takes ownership of each service inquiry, resolving the request when possible and collaborating with business partners to see the issue through to conclusion when required. Our priority is to provide a level of service that gets students to their end goal as quickly and efficiently as possible. All staff are empowered to exercise exceptional judgment and critical thinking to make decisions to achieve this objective, understanding that their work has a significant impact not only on the individual student's success but also on the recruitment and retention goals of the university. To be successful in this role, you should have an innovative mindset that can problem solve and thrive in a fast-paced environment. A high attention to detail is also needed to ensure accurate completion of processing tasks.

**What you will do**

- Provides guidance to work study students and/or casual staff.

**Required Education**
- Two-Year Community College Diploma.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.
- Provide information to others that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain.
- Adapt messages to meet the needs of the intended audience.
- Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.
- Participate in project team meetings and is involved in developing individual and team project plans.
- Identify new problems and seeks information and input to fully understand the cause.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Break down concrete issues into parts and synthesizes information succinctly.
- Respect diversity and promotes inclusion in the workplace.
- Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

**Employment Equity and Accessibility Statement

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