Associate Director, Student Care

2 weeks ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

The Associate Director, Student CARE uses current case management methodologies which are grounded in equity, to oversee and manage the CARE case intake system, conduct case reviews, complete non-clinical risk assessments, and to coordinate and implement appropriate interventions to support student wellbeing and success.

The Associate Director oversees the day to day operation of the CARE system and directly manages the Support Services Coordinator. The Associate Director works closely with campus partners including Student Wellness Services, Campus Security and Emergency Services, Housing and Ancillary Services, Athletics and Recreation, Human Rights and Equity Office, and academic staff and faculty to oversee a collaborative approach to supporting students.

**KEY RESPONSIBILITIES**:

- Oversees and provides non-clinical student case management service to the Student CARE system related to Students at Risk (SAR) Policy and is the lead case manager for all complex cases.
- Manages the intake system for students experiencing difficulty or distress, and/or exhibiting disruptive or disturbing student behaviour. Case manages students with complex needs and/or circumstances in accordance with relevant policies and procedures.
- Develops, and implements case management procedures that comply with legal requirements and professional standards of behaviour intervention, support coordination, confidential file maintenance, including ensuring appropriate case confidentiality and records management.
- Acts as the lead Case Manager for the Assessment and CARE Team, which determines interventions required to support the safety and wellness of individual students and the broader University community.
- Provides guidance and expertise in assessing, analyzing, and responding to students of concern and when there is a potential risk to students, staff, faculty or the University, as outlined in the Student at Risk Policy and other relevant policies.
- Liaises with faculty and staff working with students who require supports, including advising, coaching, and providing ongoing assessment in cases based on the nature and complexity of the situation.
- Coordinates support with the Senior Director, Student Conduct and CARE, Student Wellness Services, Campus Security and Emergency Services, and other key partners and stakeholders for complex cases involving multiple services and supports.
- Uses judgement to determine and recognize potential for liability and, with the Senior Director, refer to senior leadership as appropriate. Ensures cases of high risk or threat are diverted or referred to the student-at-risk processes and response as appropriate.
- Continuously evaluates effectiveness of policies and procedures and monitors best practices across the post-secondary sector to make recommendations on improvements to policies, procedures and service delivery.
- Oversees the development and delivery of training and educational initiatives that educate faculty, staff, and students on response protocols and procedures related to students of concern. Organize ongoing staff and stakeholder professional development opportunities related to student case management and risk assessment.
- Promotes and fosters a collaborative environment across the team and services.
- Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources and makes effective recommendations regarding employee selection and performance.
- Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
- Assesses staff training and development needs and ensure that employees receive training required to improve and sustain successful performance.
- Investigates, addresses and resolves employee/labour relations issues, including making decisions regarding disciplinary and discharge matters.
- Develops a system of critical case management debriefing for staff and others involved in case management, that includes a recognition of vicarious trauma, and opportunities to review approaches and responses.
- Performs other duties as assigned within the scope of the role.

**REQUIRED QUALIFICATIONS**:

- An undergraduate degree in social work, human services, educational psychology, education or related field. Master’s degree preferred.
- Minimum five years of related case management experience.
- Demonstrated experience leading a pro

  • Associate Director, Program Delivery

    3 weeks ago

    Kingston, Canada Queen's University Full time

    Associate Director, Program Delivery About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...

  • Associate Director, Program Delivery

    3 weeks ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Animal Care Helper

    4 days ago

    Kingston, Canada Queen's University Full time

    Animal Care Helper About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Student Recreationist

    2 weeks ago

    Kingston, Canada Providence Care Full time

    Student Recreationist, Long Term Care Recreation Services **Temporary Part Time (up to 15 months)** **$15.00/hour Reference#:22-108** The Student Recreationist functions as a member of the Recreation Team in planning, developing, implementing and evaluating a varied activity program with opportunities for maintaining optimal physical, cognitive,...

  • Assistant Director of Care

    1 day ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team! *12 months maternity leave coverage* As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the...

  • Assistant Director of Care

    1 day ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residenceis currently looking for a full time temporaryAssistant Director of Careto join our team!*12 months maternity leave coverage*As theAssistant Director of Careyou will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery of...

  • Assistant Director of Care

    1 day ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residenceis currently looking for a full time temporaryAssistant Director of Careto join our team!*12 months maternity leave coverage*As theAssistant Director of Careyou will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery of...

  • Assistant Director of Care

    2 days ago

    kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team!*12 months maternity leave coverage*As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery...

  • Assistant Director of Care

    2 days ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team!*12 months maternity leave coverage*As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery...

  • Assistant Director of Care

    2 days ago

    kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team!*12 months maternity leave coverage*As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery...

  • Assistant Director of Care

    2 days ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team!*12 months maternity leave coverage*As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery...

  • Assistant Director of Care

    2 days ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team!*12 months maternity leave coverage*As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the delivery...

  • Assistant Director of Care

    1 day ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team! *12 months maternity leave coverage* As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the...

  • Associate Director, Principal Giving

    1 week ago

    Kingston, Canada Queen's University Full time

    Associate Director, Principal Giving About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...

  • Associate Director, Principal Giving

    1 week ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Corporate Associate Director, It/im

    4 days ago

    Kingston, Canada South East Health Unit Full time

    South East Health Unit is a public health agency with over 500 staff and volunteers who deliver public health programs and services to the people of the South East area. There is an immediate opening for a **Corporate** **Associate** **Director**, **Information Technology and Information Management**. The Corporate Associate Director, Information Technology...

  • Associate Director, Marketing, Communications

    4 weeks ago

    Kingston, Canada Queen's University Full time

    Associate Director, Marketing, Communications & External Relations About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty...

  • Assistant Director of Care

    3 weeks ago

    Kingston, Canada Kingsbridge Retirement Community Full time

    **ABOUT US** We’re SignatureRetirement Living, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a...

  • Assistant Director of Care

    2 days ago

    Kingston, Canada All Seniors Care Living Centres Full time

    Cataraqui Heights Retirement Residence is currently looking for a full time temporary Assistant Director of Care to join our team! *12 months maternity leave coverage* As the Assistant Director of Care you will be accountable to the Director of Care for the day to day management of the nursing department and resident care services. You will ensure the...

  • Student Account Representative

    1 week ago

    Kingston, Canada Queen's University Full time

    Student Account Representative About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...