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Front Desk Agent
4 weeks ago
Job Title: Front Desk Clerk
**Responsibilities**:
- Greet and check-in guests in a courteous and professional manner
- Answer inquiries regarding hotel services, amenities, and tourist information
- Able to work various shifts: _ **(1) 6am to 2pm, (2) 2pm to 10pm**_and_ **(3) 10pm to 6am**_
- Maintain accurate guest records and handle cash and credit card transactions
- Coordinate with housekeeping and maintenance staff to ensure guest requests are fulfilled promptly
- Process reservations and cancellations accurately and efficiently
- Assist with administrative duties such as filing, photocopying, and faxing
- Handle guest complaints or concerns in a calm and courteous manner
- Uphold hotel policies and procedures to maintain a safe and welcoming environment for guests and staff
Qualifications:
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and work well under pressure
- Proficiency in computer software such as Microsoft Office and reservation systems
- Availability to work flexible hours, including weekends and holidays
We are a friendly, team-oriented staff so if you are passionate about delivering exceptional customer service and being a part of a dynamic team, please submit your resume today
Pay: From $17.25 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Brockville, ON K6V 4W6: reliably commute or plan to relocate before starting work (required)
Work Location: In person