Program Manager, Occupational Health

3 days ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**The Occupational Health & Safety Department has an immediate need for a Program Manager.**:
**Here's What You'll Do**:

- Review and follow up on incident reports related to workplace violence _
- Facilitate follow up including root cause analysis (RCA) or other event investigations on workplace violence - related events. Partner with local leaders to assist and coach leaders on follow up process.
- Develop a streamlined reporting process to accommodate all our current workplace violence reporting processes (e.g. employee safety event, code white event, security event, patient event).
- Review applicable Security reports to ensure workplace violence incidents are being captured accurately and work with Protection Services to link their security reports to safety reports (employee events and/or Code white reports).
- Review and follow up on safety reports related to workplace violence prevention - ensure appropriate classification of events and corrective action is taken. Assist and coach local leaders in responding and following up on events to prevent recurrences.
- Respond to Code White incidents during regular business hours to identify gaps/opportunities for improvement or identify leading practices. Follows up with unit to ensure debriefs and safety reports are completed.
- Participates in the Code White review Committee.
- Employee Relations will conduct workplace investigations for staff-to-staff aggression/violence incidents. For staff aggression/violence to patients/caregivers, Employee Relations will be engaged to investigate the matter in collaboration with OPFE.
- Data Monitoring_
- Review workplace violence metrics and select key indicators to track related to workplace violence prevention.
- Prepare and analyze data and reports related to the effectiveness of workplace violence prevention programs and initiatives.
- Workplace Violence Prevention Program _
- Coordinate workplace violence efforts across the organization so there is greater alignment - bringing together the leads of the many groups addressing aspects of workplace violence including:

- Staff to staff aggression/violence.
- Patient to staff aggression/violence.
- Family caregiver to staff aggression/violence.
- Public to staff aggression/violence.
- Lead the violence QIP action plan with input from key stakeholders.
- Participate with quarterly case review of flagged charts of patients to determine whether risk flags should be removed.
- Lead the Required Organizational Practice on Prevention of Workplace Violence for Accreditation with input from key stakeholders.
- Network with community partners regarding workplace violence prevention; to discuss common concerns in relation to the issue of workplace violence prevention.
- Committee Support _
- Support the Employee Relations team with staff-to-staff violence prevention by:

- Triaging staff to staff aggression/violence incidents to Employee Relations.
- Collaborating with Employee Relations on incidents of staff aggression/violence to patient/family caregiver.
- Partnering with Employee Relations on the collection and analysis of violence data.
- Providing updates/changes to processes and procedures.
- Assisting with policy and procedure consistency.
- Supporting/partnering on staff education.
- Support the Patient Escalation Oversight Committee by:

- Conducting chart reviews related to incident investigations.
- Conduct audits of the Behaviour Escalation Screening Tool (BEST).
- Working with units to enhance compliance with completing BEST tool and associated care plan.
- Provide support to units for patients with risk of behavioural escalations.
- Support the Family Caregiver Escalation Steering Committee by:

- Helping managers to assess situations (level of behaviour) and
- Coach managers on how to have difficult conversations with Family Caregivers when needed to build capacity, including in some cases partnering with them to have the discussions with the families.
- Work with the Clinical Te

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