Technical Support Specialist

2 weeks ago


Vancouver, Canada Com Pro Business Solutions Full time

**A successful Canadian supplier of**:
**photocopiers, printers and document solutions since 1998.**:
We partner with three of the global leaders in office equipment, Lexmark, Sharp and Xerox, which actively support our technical team in providing world-class service.

Com Pro offers a pleasant work environment, excellent benefits plan and attractive opportunities for career development. Our locations in Vancouver and the Fraser Valley provide easy access to the workplace, reducing the stress of a long commute.

**Career Benefits**:
Our reputation for providing excellent customer service wouldn’t be possible without the efforts of our valued employees. We pride ourselves on providing a welcoming work environment where employees feel at home and choose to be part of the Com Pro family for the long term.

**What are some of the perks of working for Com Pro?**:

- Employee benefits package (medical and dental)
- Company-paid professional development courses
- Employee outings, including go karting, laser tag, Vancouver Canadians games
- Employee health and fitness reimbursement
- Company BBQs & Other Events
- Paid Volunteer Day

Want to become part of our dynamic IT support team? The Technical Support Specialist is a member of the dedicated support team under the management of the Com Pro I.T. Service Delivery Department. Technical Support Specialist Team Members provide dedicated services to all of Com Pro clients for a select set of contracted services. This role is part of the overall commitment to quality of service for Com Pro’s clients and as such requires technical ability. The following description defines the activities to be performed and is expected during the Technical Support Specialist’s daily duties.

**JOB DESCRIPTION**

Technical Support Specialist role includes:

- Communicate with end user customers and perform Level 2 and Level 3 troubleshooting to determine and resolve the root cause of most hardware or software issues at the desktop, server and firewall level
- Ability to escalate unresolved issues to Level 3 engineers and perform general dispatch related duties
- Triage incoming tickets to determine problem severity in accordance with SLAs
- Perform some regular routine maintenance on managed services clients’ servers, desktops and firewalls
- Assist on server and workstation installs and upgrades
- Onboarding of projects onto client’s infrastructure
- Network Interface Support
- Install and test hardware and necessary peripherals
- Support Microsoft Exchange server and Office 365 environments
- Use remote tools for remote takeover sessions and troubleshooting on workstations
- Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process.

**TECHNICAL SKILLS**

Mandatory Requirements:

- Industry recognized certification for practice areas
- Requires post-secondary diploma in computer-related technology field or several years experience in IT field
- Experience with remote control software such as GoTo Manage or RDP
- Strong experience with various Microsoft desktop operating systems
- Strong experience with various Microsoft productivity suites
- Windows server knowledge, maintenance and support - Windows Server 2012 and above
- Familiar with Network Area Storage (NAS) technology

Desirable Requirements:

- Business process focus
- ITIL Certification

**INTERPERSONAL SKILLS**
- Work hard and have fun
- Strong written and verbal command of the English language
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Related job experience will be preferred
- Work effectively both as part of the team and on your own
- Professional approach to all tasks assigned
- Excellent verbal and written communication skills
- Listening skills that provide both the technical requirements as well as the underlying motivation of the client



  • Vancouver, Canada Maximizer Services Inc Full time

    **Technical Support Specialist** We’re on the search for our next **Technical **Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...


  • Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Technical Specialist

    4 weeks ago


    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...


  • Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...


  • Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...


  • Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...


  • Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...


  • Vancouver, Canada Ignite Technical Resources. Full time

    Change Management Specialist - Permanent position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Change Management Specialist **with our client ** **for a **permanent opportunity**. **Role Description**: The Change Management Specialist will create and implement a change management plan...


  • Vancouver, Canada Ignite Technical Resources. Full time

    Change Management Specialist - Permanent position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Change Management Specialist **with our client ** **for a **permanent opportunity**. **Role Description**: The Change Management Specialist will create and implement a change management plan...


  • Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...


  • Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Change Management Specialist **for a **full-time opportunity.** **Role**: The Change Management Specialist is responsible for providing strategic leadership and advice to all aspects of Change Management and Communication of large, multifaceted...

  • Change Specialist

    4 weeks ago


    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Change Specialist **for a **Contract Opportunity.** **Role**: As part of our Technology & Innovation business transformation initiative, we’re looking for a Change Specialist to join our client's team. As we evolve our existing culture to support our digitally...


  • West Vancouver, Canada District of West Vancouver Full time

    **_Permanent Full-Time - Internal Only_** - Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our...


  • Vancouver, Canada uniuni Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers’ demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last...


  • Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...


  • Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...


  • Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Specialist

    2 weeks ago


    Vancouver, Canada Micromine Full time

    What We Offer An established global business, that is growing fast, with great benefits: A salary range of $60,000 to $75,000 CAD depending on candidate experience Medical benefits, including allowances for family and wellness expenses 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave) Opportunities for professional...


  • Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...