Customer Service Specialist

6 months ago

Edmonton, Canada Corrpro Canada, Inc Full time

Join Canada's MOST recognized Corrosion Control Company today and unlock a world of opportunities Corrpro Canada is seeking a **Customer Service Specialist**.

Corrpro Canada is Canada's largest corrosion engineering, cathodic protection, and corrosion monitoring business for protecting and preserving infrastructure. We provide professional corrosion consulting and cathodic protection engineering services to major oil companies, government agencies, municipal water, sewer and gas utilities, universities, and public transportation agencies. Corrpro Canada has complete construction installation services, including crews and equipment to install any cathodic protection system for any type of structure.

**WHAT YOU’RE RESPONSIBLE FOR**:

- Responsible for efficient and accurate data entry processing of all types of customer orders through various MSA order management systems
- Provide administrative support to Manufacturing operations team
- Responsible for servicing customer calls. Process transactions in all areas of the Oracle JD Edwards order management system. Efficient and effective resolution of customer issues or inquiries. Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries.
- Review and receive on purchase orders and filing
- Perform various JD Edwards related functions, such as material master, order status/document flow, work order maintenance and check orders for incomplete
- Generate various reports from ERP system (JDE), such as stock report, purchase order report, reorder reports, and negative inventory report
- Ensure all invoicing, work orders and purchase order processing requirements are completed timely. Print reports and match to current period invoicing.
- Provide backup support for receptionist when needed
- Provide backup support to procurement and inventory control functions when needed

**QUALIFICATIONS**:

- 2 years of experience in a customer service / data entry role
- 2 years of experience with an ERP system such as JDE, SAP, Oracle, MAPICS, required
- Must be proficient with MS Word, Excel and Outlook
- Strong verbal and written communication skills
- Must have excellent attention to detail
- Proven ability to handle multiple tasks in high-volume, fast-paced work environment
- Experience listening carefully to customers and seeking to understand customer needs
- Experience prioritizing tasks and completing them in a timely and accurate manner

**WHAT YOU STAND TO GAIN**:

- As a PEOPLE POWERED Cathodic Protection company, you can rest assured you will have the opportunity to work with the best in the industry At Corrpro Canada we care and take pride in investing in our people, which is why we offer programs, such as Company-sponsored training with potential BONUS opportunities upon completion
- Competitive wages and benefits plan
- Ways to save for your future with a competitive employer matching RRSP program
- Paid time off Along with Banked Time options
- Resources to improve your health and well-being, including a comprehensive benefits plan, Employee Assistance Program (EAP) and fitness club membership discounts across Canada
- We care about work-life balance and some roles are even eligible for work-from-home options

The list goes on..... valuable experience, career growth, a supportive work environment, and a chance to make a real impact. At Corrpro Canada we believe that every day is an opportunity to be better, we do what is right, and we solve problems to make the communities we serve safer and more sustainable.

Corrpro Canada’s Edmonton Office respectfully acknowledges that we are located on Treaty 6 Territory and within the Métis homelands and Métis Nation of Alberta Region 4. We acknowledge this land as the traditional territories of many First Nations such as the Nehiyaw (Cree), Denesuliné (Dene), Nakota Sioux (Stoney), Anishinaabe (Saulteaux) and Niitsitapi (Blackfoot)

**Competitive Pay Rate | 1.5 Overtime Pay | Full Benefits Package including Medical, Dental, Vision | Company Matching RRSP Program | Paid Vacation, Sick & Holiday Time | Training and Development

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