Night Auditor

1 month ago


Vancouver, Canada Wedgewood Hotel & Spa Full time

**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.

**Are you ready to take the next step in your hospitality career?**

We are currently looking for a **Night Auditor/Overnight Front Desk Agent **eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveller Readers Choice Awards - 10 Best Hotel in Canada 2023

**Responsibilities**
- Reconcile front desk daily postings.
- Balance day’s charges, making corrections as necessary.
- Verify all charges are assigned to the appropriate departments.
- Transfer charges and deposits to master accounts.
- Assist with the balancing of house accounts and credit cards.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Process guest charges voucher.
- Monitor current status of coupon, discount, and other promotional programs.
- Track room revenues, occupancy percentages, and other front office statistics.
- Prepare summary of cash, check, and credit card activities.
- Run end of day process in property management software (PMS).
- Prints and files reservations for the next business day.
- Assist as a front desk agent especially in terms of check-in and check-out procedures, and performs wake-up calls.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
- Prepare late night room service.

**Qualifications**
- Previous experience in the hospitality industry as a night auditor or front desk agent.
- Understand principles of auditing, balancing, and closing out accounts.
- Ability to multitask and work under pressure
- Excellent verbal and written communication skills
- Knowledgeable of the greater Vancouver area and make suggestions about activities for guests.
- Computer literate and knowledge of Microsoft Office and worked with Property Management System.
- Valid BC Drivers License

**Why should you work for the Wedgewood?**

The Wedgewood Hotel & Spa is the only Relais & Chateaux in the City of Vancouver. We offer a unique experience in learning how to operate in a luxury environment, recently named the number 1 Luxury Hotel in Canada for 2024. The staff at the Wedgewood understand the art of hospitality and we understand that our people are the secret to our success.

**What we can offer you?**
- Company Social Events run by our social committee
- On-site Employee Meals
- Staff Discount in our Spa and award-winning Bacchus Restaurant.

**Job Types**: Full-time, Permanent

Pay: $26.50 per hour

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- Front Desk/Hotel: 2 years (preferred)
- Night Auditor: 2 years (preferred)
- Opera: 2 years (preferred)

Licence/Certification:

- Class 5 Driver's License (preferred)

Work Location: In person


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