Night Auditor
2 months ago
Greeting guests upon their arrival and providing a hospitable welcome.
- Receiving calls, conducting room reservations, and verifying existing bookings.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features
- Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
- Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including outlet hours of operation, outlet menus, meeting facilities, room and rate structuring and current promotion.
- Familiarity with all guest related activities and events available within and though outside agencies including theater, sporting events, recreational activities and the arts.
**To note**:
Experience & Skills
- Experience in customer service or hospitality (preferred)
- Excellent communication skills
- Good problem-solving skills
- Ability to multitask
- Must have hotel experience
**Job Types**: Full-time, Permanent
Pay: $19.00-$22.00 per hour
**Benefits**:
- Dental care
- Extended health care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Night shift
**Experience**:
- Hotel: 2 years (required)
Work Location: In person
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