Night Auditor

4 weeks ago

Vancouver, Canada Level Hotel & Furnished Suites Full time

We are seeking a detail-oriented Night Auditor to join our team in Vancouver at the Level Hotel. As a Night Auditor, you will be responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities while providing guests with exceptional customer service during overnight shifts. This position is working part-time (2 to 3 shifts per week), scheduled hours will be 11 PM to 7 AM.

**Perks & Benefits**:

- Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
- Continuous learning opportunities with an annual educational allowance.
- Generous referral program ranging from $500-$2,500 depending on business need.
- Regular consistent team building activities and events.
- Discounts to local amenities and vendors.
- Discounted hotel stays in multiple locations through our Hospitality offerings.

**What Will You do**:

- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Be sufficient in all programs required to manage hotel and residential desk needs.
- Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Ensures an efficient reception experience for guests, including check in/out, logging maintenance requests, and complete audit procedures.
- Communicates with Front Office Manager any relevant feedback from guests and/or other departments.
- Communicates effectively with property management team.
- Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
- Strong written and verbal communication skills for team and guest interactions.
- Ability to multitask in a fast-paced high volume environment.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Coordinates the storage room by storing and retrieving guest luggage and packages.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
- Provides basic trouble-shooting support for in-room hotel services such as Internet, TV, movies, and internet service.
- Works closely with Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
- Communicates closely with housekeeping and maintenance teams to ensure that our guests needs are prioritized to provide the best guest experience possible.
- Performs other duties are required.

**What You Bring**:

- High School Degree or equivalent
- Front Office/Concierge experience in hotel, residential or customer focused industry
- Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
- Must have excellent customer service and interpersonal skills
- Excellent oral and written communication skills
- Ability to work well within a team

**About the Company**:
**LEVEL**

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

**How To Apply**:

- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._

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