Logistics - Data Centre Team Lead

3 months ago


Etobicoke, Canada DB Schenker Logistics Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

**Position Description Summary**:
**Principal Accountabilities** _(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations)_**:_
- Ensure customer contract requirements are administered as applicable within the Customer support staff.
- Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely and without impact to the daily work processes.
- Key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
- Ensure client and company goals and satisfaction.
- Ensure client and company initiatives are deployed and requirements fulfilled as requested.
- Escalation point for critical customer service issues and resolution.
- Manage and develop support staff
- Ensure training programs are administered and identify additional training areas for development of staff.
- Ensure company policies are communicated, administered and enforced.
- Ensure associate performance reviews are completed as required.

Pay: From $37,000.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


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