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Sales Centre

2 months ago

Etobicoke, Ontario, Canada Sunwing Full time
Sales Centre - Training Administrator 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada Req #178 September 4,

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".

The Opportunity:

Under Sunwing Vacations, we are looking for a Training Administrator to join us in making vacation dreams come true. As the Training Administrator, you'll organize and support Sales Centre communication, knowledge management, and training. You'll collaborate with Sales Centre Leadership, coordinate logistics, and analyze training reports. This position reports to the Manager, SC Training and Standards and will be in Toronto, ON.

What You'll Do:

  • Maintain product knowledge and keep current with processes and procedures.
  • Communicate new or updated policies, procedure changes, and locations to support all call centres and support staff.
  • Ensure all training and Sales Centre documents and supporting resources are available in English and French.
  • Assists with administrative tasks and management of the eLearning courses within the Learning Management System (LMS)
  • Work closely with the Sales Centre Project Support Lead on all projects related to the Sales Centre and contribute to project management discussions with an understanding of objectives, success criteria and risk analysis.
  • Contribute to assessing the quality of project-related training to determine effectiveness on an ongoing basis and ensure that supporting resources align with the needs of the business.

What You'll Need:

  • Minimum 1 year experience working with Microsoft 365 applications such as SharePoint, Teams, excel, word, etc.
  • Excellent verbal and written communication skills
  • High attention to detail and organizational skills
  • Strong interpersonal skills
  • High School Diploma
  • Bilingual (an asset)
We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email

Other details
  • Job Family SALES CENTRE
  • Pay Type Salary
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