Customer Service

1 week ago


Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 40385

Ministry: Service Alberta and Red Tape Reduction

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: May 8, 2023

Classification: Subsidiary 02B 3625 Administration 2

**About Us**:
**Role**:
Reporting to the Manager Alberta King's Printer, you will provide leadership, direction, and guidance to Alberta King's Printer staff that are responsible for customer service interactions, warehousing, and distribution of Alberta's laws and official materials in their various formats. This position is complex and requires exceptional attention to detail, strong writing skills, advanced systems thinking skills, as well as professionalism in building collaborative environments and developing networks.

You will oversee the day-to-day activities ensuring they are performed accurately, efficiently, and in accordance with established policies and procedures while maintaining a high level of customer service. Your excellent networking and interpersonal skills will be utilized to relate to a broad cross-section of stakeholders.

You will use your project management skills to coordinate and assist with the publishing of legislative publications, as well as communication and marketing skills to creatively design and publish marketing materials, write and update content for the website and other correspondence that supports the work unit. You will play a key role in engaging ministries and stakeholders to ensure the accurate and timely publication of their official materials. You may assist with the development of new and innovative approaches that support policy initiatives, department goals and evolving business requirements.

Your responsibilities include:

- Providing direct supervision to 3 customer service staff on site, and to one distribution supervisor that is off-site
- Assisting customer service staff to answer incoming calls to Alberta King's Printer, processing incoming client orders, and assisting with the distribution of official materials in peak distribution periods
- Writing content for the E-Bookmark, an electronic newsletter that provides subscribers with updates to Alberta's laws and official materials, and promoting new products and services available through the Alberta King’s Printer; assist in writing briefing notes or correspondence as required
- Developing, publishing, and distributing marketing, advertising, and other informational materials with guidance from the Manager
- Supervising inventory adjustments and cyclic inventory counting of full stock range, to ensure inventory accuracy and financial accountability
- Proofreading and providing final approval for legislative materials before publishing, ensuring the highest degree of content accuracy, formatting and quality control

**Qualifications**:
A two-year diploma in a related field (e.g., Business) plus five (5) years of progressively responsible related experience is required. See below for equivalencies.

Other requirements include:

- Knowledge of the legislative process and in depth understanding of legislative complexities
- Advanced written and oral communication skills
- Ability to lift boxes weighing 35 lbs.

The following will be considered assets:

- Experience with cyclic and high-security inventory control procedures
- Strong attention to detail
- Supervisory and/or leadership experience

Equivalencies are:
A related university degree and a minimum of three (3) years of related experience; a related one-year certificate and a minimum of six (6) years of related experience; or a minimum of seven (7) years of related experience.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:
**Systems Thinking**: you seek insight on implications of different options and focus on long-term outcomes, goals and values.

**Agility**:you anticipate obstacles and can make decisions in uncertain situations with backup plans.

**Drive for Results**: you partner with groups to achieve outcomes and aim to exceed expectations.

**Develop Networks**: you develop and maintain mutually productive relationships and seek input into change initiatives.

**Salary**:
$2,365.37 - $3,104.50 bi-weekly ($61,736 - $81,027 / year)

**Notes**:
This position is a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am - 4:30 pm).

This position is located at the Park Plaza Building (10611 - 98 Ave NW, Edmonton, T5K 2P7).

Testing may be administered as part of our assessment.

What we offer:

- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Opportunity



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