Customer Service Professional

2 weeks ago


Edmonton, Canada All Weather Windows Full time

I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._

**_ Are you ready?_**

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for a Customer Service Professional to join our Direct to Consumer team. This individual is responsible for supporting our outside sales team by coordinating between the customer and our sales/service teams to provide an outstanding customer service experience.

The **Customer Service Professional **is a front-line customer service position that supports our outside sales team. The position coordinates between the customer and our sales/service teams to provide an outstanding customer service experience. The Customer Service Professional, as a brand ambassador, provides positive brand experience to all customers. They will interact with customers to provide information in response to inquiries about products and services and handles and resolves complaints. As a Customer Service Professional, you will become an expert at providing our current and potential customers with the best service. You will listen to them, understand their needs and communicate - in the most simple and easy to understand terms - the available choices and related services.

**In this position, you will be responsible for**:

- Confirms customer requirements for service installations
- Address and clarify any customer concerns quickly and efficiently, such as wrong product or damage
- Communicate with customers and sales regarding service concerns, complaints, and product inquiries.
- Proofreads sales & service orders
- Tracks and expedites orders
- Enters data and edits orders
- Provides administrative support for sales
- Quoting chargeable service work parts and labour
- Schedules service appointments and books service crews

**Primary Qualifications Required**:

- minimum Grade 12 education
- strong customer service background (3 - 5 years)
- proficient computer skills
- excellent time management skills
- ability to communicate professionally and courteously
- ability to multitask in a fast-paced office environment
- ability to deal with challenging customers/situations
- An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We’ve been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition._ _If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us_

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity. Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued. We believe that our differences are what make us great. If you believe this role is the right next step for you, regardless of the criteria we’ve listed, we encourage you to apply.



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