Customer Service, Shipping and Quality Assurance

2 months ago

Edmonton, Canada Veolia Full time

Company Description

Veolia's ambition is to be the benchmark company for ecological transformation. With nearly 230,000 employees worldwide, the Group designs and implements innovative, useful and practical solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to resources, preserving available resources and renewing them. By 2021, the Veolia group will have supplied 79 million people with drinking water and 61 million with wastewater, produced nearly 48 million megawatt hours and recovered 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated sales of 28.508 billion euros in 2021...

**Job Description**:
The **Customer Service, Shipping and Quality Assurance Coordinator **provides reception and general administrative duties and administrative support services to the Materials Recovery Facility (MRF), primarily to the Plant Superintendent, Marketing Manager and management and administrative. The Incumbent prepares outbound product shipping schedules and processes all related logistics documentation. The the incumbent directs delivery drivers for both inbound and outbound loads. This position represents the organization as the first point of contact for external clients, vendors, and visitors. Provides back-up support to the Administrative Assistant during breaks and periods of absences.

**KEY RESPONSIBILITIES**

The duties of the **Customer Service, Shipping and Quality Assurance Coordinator **are as follows, but not limited to:

- Understands and promotes the Company’s, and the Division’s mission statement, values, and strategic goals.
- Proactively promotes through example a safe work ethic, attitude, and workplace. Understands and complies with all safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company’s, Client’s and Regulatory Agencies safe work objectives and requirements.
- Maintains effective working relationships and communications with visitors, peers, management, and other Company departments’ staff and client representatives. Effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment.
- Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable.
- Attends to telephone duties and main reception. Professionally greets, directs and signs in visitors.
- Professionally responds to telephone/in-person/electronic inquires. Provides routine company information to internal and external clients and vendors as required.
- Assists managers as needed with special projects as assigned.
- Receives mail and packages and distributes them to appropriate employees.
- Prepares out-going mail and courier packages. Arranges for pick-up.
- Updates and maintains various spreadsheets for Production Superintendent and Supervisors as required (daily, weekly, bi-weekly, monthly)
- Assists production supervisor on inventory management
- Proactively visually checks commodity quality
- Receives customers cheques and reconciles them
- Assists manager on IT tools management and Kizeo lists
- Provides required information to marketing manager
- Assists to manage consumables in relation with shipping, quality and shipping
- Surveying end markets for pricing and makes recommendations for distribution
- Forecast and create a shipping schedule weekly and send off to key stakeholders.
- Logistics - communication with drayage companies, customers and other visitors - problem solve when issues arise.
- Direct incoming loads to appropriate loading dock and communicate with forklift drivers throughout the process.
- Scale out trucks on the computer and prepare paperwork according to loading information.
- Inputs shipping data into various spreadsheets and programs, send to appropriate people.
- Actively supports other initiatives of the Plant to promote a healthy and positive work environment and enhance employee morale and engagement.
- Completes other duties as assigned.

**Qualifications**:
**KNOWLEDGE, SKILLS AND TALENTS**:

- Minimum of High School Diploma with related Post-Secondary Business Courses and/ or training.
- Minimum of 2 years experience in an administrative role.
- Preference for 3 to 5 years’ related experience.
- Prior experience in a regulated and/or industrial plant environment is a definite asset.
- Strong customer service attitude and commitment to providing exceptional customer service and quality results
- Excellent interpersonal and conflict management skills to facilitate working effectively with wide range and number of people, including peers and Production Superintendent, and employees at the plants and other departments, divisions, and management within all levels of the organization
- Effective negotiation, persuasion, and listening skills to facilitate

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