Contact Centre Agent

23 hours ago

Toronto, Canada IDP Education Ltd Full time

**Who We Are****:
At IDP we’re bringing the world a little bit closer together each day through the power of education. In fact, we’ve been innovating in this space for over 50 years and are just getting started.

That’s why IDP is recognized around the world as a leader in the global education services industry. We’re publicly traded on the Australian Securities Exchange (IEL:ASX) with a current market cap in excess of $7 billion, operate out of 62 counties, and our websites attract more than 100 million visitors every year.

Today, we’re making education more accessible, helping students feel more connected, and ensuring students perform better in both their schooling and ultimately their career through the power of our digital platform. Here’s how:

- With IELTS Online, we’re making the world’s most popular English language test for work, study, and migration available to people when they want it, where they want it, and how they want it.
- We’re leveraging the power of data to guide educational institutions the world over to ensure decisions are informed by the diverse needs, challenges and motivations of students, helping to create better educational outcomes for all.

**The Opportunity****:
Did you know Canada is one of the world’s premier study destinations? Every year, hundreds of thousands of students come to Canada—And that number is growing. That’s why we’re rapidly expanding IDP Canada’s Contact Centre team to meet consumer demand and deliver a world-class student counselling experience here in Canada

To do that, we’re hiring an entry level position as a **Contact Centre Agent** **(Hourly Part-Time)** to understand a student’s education goals, help students connect with our one of our student placement counsellors, and assist them in their first steps in their education journey with IDP Canada. You’ll be their first point of contact and will be the expert in addressing any questions that students may have about how IDP Canada can help them.

You’ll work closely with the Contact Centre Manager, and other members of the Contact Centre Team, as well as our student counselling team to remain up to date with any new protocols, processes, and technologies that are implemented to better the student experience.

**Key Responsibilities****:

- Pre-screen and deliver quality leads to student placement counsellors as per pre-defined targets
- Collaborate with the student counsellors to ensure accurate and timely information is shared with students
- Recognize improvement opportunities and share them with the Student Relations Manager

**About you****:

- You have a friendly personality with effective communication skills
- You are a team player that continues to learn and share knowledge with new members of the team as we grow
- You pay great attention to detail and accuracy even through repetitive work
- You are efficient and organized when handling high volumes of inquiries
- You like to solve problems and take initiative especially when it comes to improving our current systems and processes
- You hold high standards for both team performance and personal/professional growth
- You have flexible availability of minimum 12hrs/week for the following shifts:

- Monday - Friday: 12PM - 4PM EST
- Monday - Friday: 5PM - 9PM EST
- Saturday - Sunday: 10AM - 2PM EST
- Saturday - Sunday: 2 PM - 6 PM EST

**_Nice to haves_**_ _**
- You have an interest/experience in the international education industry
- You fluently speak an additional language other than English (ie, Hindi, Mandarin)

**Why Work with Us?****:

- Work laptop provided
- Hybrid work model
- Career-pathing to pursue more opportunities within IDP Canada
- The opportunity to join a high-growth business supported by a $10 billion global parent company. A start-up vibe with a large multi-national financial backing

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