Call Centre Analyst

**Job Description**: The Quality Analyst is responsible for ensuring that quality targets are consistently met within the Individual Health Team of Service Call Centre Representatives through a variety of call scoring and coaching techniques the Analyst works closely with Team Members to achieve quality targets and develop best practice. This position is...

Reporting to the Director, Customer Relations and Call Centre, the WFM Reporting Analyst helps drive critical business decisions by analyzing metrics and designing reports. You will communicate these results to the managers and provide suggestions based on the findings. You will generate and interpret reports pertaining to contact centre and customer metrics...

Reporting to the Director, Customer Relations and Call Centre, the Reporting Analyst will help drive critical business decisions by analyzing metrics and designing reports. You will communicate these results to the managers and provide suggestions based on the findings. You will generate and interpret reports pertaining to the contact centre and customer...

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

**Call Centre Agent - $18.00-$22.00/hour + Benefits.** This is a work-from-home position. If you are a professional sales, customer service or call centre agent, join our team and use your skills to help end poverty and make our world a better place. We are one of Canada's premiere fundraising call centres. We provide a warm and friendly voice to many of...

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

Call Centre Requires Full & Part Time Call Centre Agent(s) to: Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact. Work with other customer service representatives in a team-oriented environment. Follow up with customers to identify and support...

**About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Support Centre Analyst to join us in making vacation dreams come true. As the Support Centre Analyst, you will work with the SCoE Service Desk Department and would be the single primary contact for users regarding all technical support needs. Primary responsibilities include...

**Now Hiring REMOTE CALL CENTRE AGENTS to WORK FROM HOME for our 24/7 Inbound/Outbound call centre**. The calls are very easy to handle and the work itself benefits a variety of incredible charitable causes. **_You must be located in Ontario, Canada to apply._** **REQUIREMENTS**: - A friendly telephone voice with excellent verbal & written English language...

Job Summary: Please note that this only applies to the Call Centre Agent position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe. We appreciate your interest. Thank you for considering a career with Porter! We are seeking highly motivated and enthusiastic Call Centre...

**Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

**About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Support Centre Analyst to join us in making vacation dreams come true. As the Support Centre Analyst, you will be responsible for taking support calls over the phone, diagnosing, installing, configuring, troubleshooting laptop computers, desktop computers terminals, smartphones,...

**Outbound Call Centre Agent** $18.00-$22.00/hour + Benefits. Inspire Direct Marketing is a Canadian fundraising agency on a mission to inspire fundraising. We are one of Canada's premiere fundraising call centres helping to provide a warm and friendly voice to many of the largest and most respected charities in Canada. We contact current and past...

Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...

Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...

Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

**_Are you someone that is highly motivated, enjoys a challenge and is determined? If yes, then this is your opportunity to make an impact and join our growing team._** **What will I do?** As a **Call Centre Manager**, you will be responsible for leading, developing, and motivating a team of call centre agents and inside sales...

Job Summary: Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and empathy are key? If so, we have an amazing opportunity for you! Join our team as a Work-From-Home Call Centre Agent in the dynamic airline industry. As a Call Centre Agent, you will play...