Customer Service Associate

7 months ago


Etobicoke, Canada Wonderbrands Full time

Job Posting:
Ready For a Tasty New Challenge?

Overview

As a **Customer Service Associate**, you will interact with consumers, customers, vendors and bakery teams on product orders, complaints, inquiries, and more. As a member of this specialized team, you will have exposure to many different areas of the business and given the opportunity to make an important and meaningful contribution to company results. Your superior communication, customer service and problem solving skills will enable you to interact productively with all levels of the organization, as well as with our customers and consumers to preserve and enhance overall satisfaction and relations.

**What Wonderbrands Offers**:

- Wonderbrands believes in Home Grown Talent and accelerated career growth
- Competitive Compensation, Health, and Dental Benefits
- Pension plan with matching contribution
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping, etc.

**Responsibilities**
- Resolving and responding to customer queries and complaints within defined timelines to ensure customer satisfaction.
- Maintaining current knowledge of products and processes, and integrating into customer conversations.
- Capturing and recording data in the systems and portals accurately.
- Building and extracting data reports to summarize weekly, monthly, and annual trends.
- Coordinating with vendors, regulatory, marketing, bakery teams to address the complaints or inquiries received from the customer / consumer, identify escalations, and drive investigation and corrective action.

**Requirements**:

- Bachelor’s Degree
- 1 to 3 years’ experience in Customer Service, Sales, and/or General Business
- Self-motivated individual with a high energy level and a progressive business attitude
- Proven ability to effectively navigate organizational complexity, collaborate with cross-functional teams, respond to new situations with flexibility, and excel in a fast-paced environment
- Strong written and oral communication skills
- Strong attention to detail, with the ability to refine and proofread all types of communications
- Ability to manage multiple projects and priorities with tight timelines

**What is the recipe for a great career at Wonderbrands**

Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. We have a network of 13 Bakery Manufacturing facilities across Canada.

Wonderbrands, now part of the FGF Brands Group of companies, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading-edge supply chain practice and investing deeply in communities where we bake. We are heavily focused on embracing an entrepreneurial drive and a highly collaborative start up culture with an emphasis on cross-functional collaboration.

**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

**#LI-CV1**

**#LI-HYBRID



  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: Ready For a Tasty New Challenge? Overview As a **Customer Service Associate**, you will interact with consumers, customers, vendors and bakery teams on product orders, complaints, inquiries, and more. As a member of this specialized team, you will have exposure to many different areas of the business and given the opportunity to make an...


  • Etobicoke, Canada Amazon.com.ca, Inc. Full time

    Basic Qualifications - High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools **Role**: Full-Time Delivery Station...


  • Etobicoke, Canada Hertz Full time

    We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an...


  • Etobicoke, Canada Hertz Full time

    We are looking for **Customer Service and Sales Associate **with a **passion **to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! **Hertz **offers a Competitive **Compensation **package! You have the potential to earn a bonus incentive...


  • Etobicoke, Canada I-CARE CANADA Full time

    I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us....


  • Etobicoke, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...


  • Etobicoke, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...


  • Etobicoke, Canada Scotiabank Full time

    Requisition ID: 207810 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Etobicoke, Canada PARANTHA PALACE Full time

    Company OverviewParantha Palace is a renowned establishment seeking a dedicated and enthusiastic individual to join our team as a Restaurant Service Associate. Our restaurant prides itself on providing exceptional dining experiences, and we are committed to maintaining the highest standards of customer satisfaction.SalaryThe estimated annual salary for this...


  • Etobicoke, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service Representative Part-Time Permanent Reporting to Customer Service Lead Sherway Gardens - Etobicoke, Ontario We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:  Providing exceptional...


  • Etobicoke, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives have continued their career as Mechanic/Technicians. We strongly believe in promoting from within. If...


  • Etobicoke, Canada TD Bank Full time

    **Customer Experience Associate**: - 416042BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 4335 Bloor Street West **Employment Type** - Regular **City** - Etobicoke **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Etobicoke, Canada TD Bank Full time

    **Customer Experience Associate - Ukrainian/Russian/Croatian Speaking**: - 425410BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1048 Islington Ave, 1440 Royal York Road, 2972 Bloor Street West **Employment Type** - Regular **City** - Etobicoke **Time Type** - Part Time **Province/State** - Ontario **Hours** -...


  • Etobicoke, Canada Penske Truck Leasing and Logistics Full time

    **205 Belfield Rd Etobicoke, ON M9W 1H2** **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives have continued their career as Mechanic/Technicians. We...


  • Etobicoke, Canada ATLAS MACHINERY SUPPLY LTD Full time

    As a Customer Experience Associate - Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience Team Lead (CXTL) the CXA plays a critical role in assisting our customers. handling transactions efficiently while providing knowledgeable recommendations and addressing...


  • Etobicoke, Canada Humber Full time

    **Student Financial Services Associate, UofGH - FT Support** - (31334) **Achieve Better Together at Guelph-Humber** At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing...

  • Marketing Associate

    2 months ago


    Etobicoke, Canada Imperial Sales & Marketing Full time

    Get ready for an exciting opportunity! Imperial Sales & Marketing is thrilled to welcome you as our newest Marketing Associate. We have made a name for ourselves in the promotional marketing industry over the past four years, and our team of experienced professionals is eager to bring their extensive expertise to every project! Our high standards of...


  • Etobicoke, Canada Quesada Burritos and tacos Full time

    We are seeking a highly skilled and customer-focused Food Service Associate to join our Quesada Burritos and Tacos team.As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless operations within our fast-paced environment.The ideal candidate will have prior experience in the food service...


  • Etobicoke, Ontario, L4T, York region, Canada RONA+ Full time

    Customer Service Associate, Electrical Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities...


  • Etobicoke, Ontario, L4T, York region, Canada RONA+ Full time

    Customer Service Associate, Hardware Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...