Customer Success Lead

2 months ago

Etobicoke, Canada ShuffleSpace Full time

**The Role**

As we are a service based business, the Client Success team plays a pivotal role in our company’s success. The Team Lead role is mission critical, managing the relationship with new and existing clients. Staying close to the client and making sure that they are happy with the service and are looking forward to their next interaction with ShuffleSpace.

The goal is to deliver a “best in class” experience from the moment they step into the ShuffleSpace ecosystem and throughout their journey with ShuffleSpace. We want our clients to be delighted with each interaction and become long term advocates for us.

**Who we are**

ShuffleSpace is a tech enabled service company that has seen significant growth year over year since our launch. Our holistic solution leverages a unique blend of our technology, our processes, and the great work of our ShuffleSpace team. We build and maintain individualized virtual warehouses for our clients. All clients assets are photographed, cataloged and categorized in their virtual warehouse making it easy for them to manage their assets and have them transported to/from their desired locations.

Our solution solves our clients’ unmet need to easily access and manage their corporate assets so they can invest more time in building their end-state experiences. Through this logistics partnership, we become a seamless extension of our client’s team. Our solution not only minimizes a known frustration of these sectors, it also saves our clients time and money.

We work with a variety of companies, including some of the world’s largest consumer brands, with one goal in mind: to make our clients’ lives easier.

**Our Core Values**

**Client Focus**: We strive to know our clients so well that we know what they need before they know it We go beyond to exceed their expectations. When in doubt, we always choose the option that makes our clients’ lives easier.

**Creative Curiosity**: We don’t do things because that’s how it was done before and ultimately we do more with less. Our innate curiosity leads to better innovations for our clients, our team, our company, and society.

**Positive Attitude**: We come to work with an optimistic outlook and we want to make a difference. Today’s challenges are tomorrow’s opportunities for growth. Together, we value and develop each other’s diverse talents, initiative, and leadership.

**Startup mentality**: We want ShuffleSpace to succeed; through our discipline, dedication and hard work, we trust each other to accomplish our goals and build a sustainable future. We are accountable to each other to deliver each and every day.

**What we expect**

**Account Management**Establishing and maintaining strong relationships with our clients is essential. The CS team interacts regularly with our clients through order management and issue resolution as well as proactive check-ins to ensure they are getting the most out of our platform and service.
- Maintain and establish trust for all ShuffleSpace clients and internal stakeholders
- Map out CS processes for relationship management, order management, client onboarding, issue resolution etc. and build CS rep training to ensure a consistent experience across all clients.
- Manage a team of 3-4 CS reps, providing coaching and creating a motivating environment.
- As clients' needs may be time sensitive, you must thrive in a fast paced environment and be a quick thinking problem solver.
- Be the point person for issue escalations and ensure solutions are compatible with the client’s needs aiming to exceed their expectations.
- Collaborate closely with the sales, operations and other stakeholders to ensure a smooth client experience from onboarding and throughout the client journey.
- Gather and share critical insights into the client’s business through the ShuffleSpace CRM system
- Take ownership of the client profile in the CRM system to ensure accurate data entry, compliance and reporting
- Work with autonomy to support and provide actionable feedback and solutions to the leadership team

**Client Onboarding**

Onboarding is arguably one of the most important aspects of this role. The main goal of onboarding new clients is to ensure that each client gets the most out of our product/service, leading to increased retention, loyalty, and lower churn.
- Take ownership of the full-cycle client onboarding process, ensuring a smooth experience setting a great first impression of ShuffleSpace.
- Manage client expectations and key business outcomes with both internal and external stakeholders
- Ensure that clients are trained effectively and supported as they start to use our platform and service.

**What you need to succeed**

The main focus of the CS team lead is to make our client’s lives easier. You will thrive in this role if you have the following:

- Customer service skills: A deep understanding of customer service principles, best practices, and techniques
- Communication ski

  • Customer Success Representative

    4 weeks ago

    Etobicoke, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Manager, Event Housing

    3 months ago

    Etobicoke, Canada Streampoint Solutions Full time

    We are looking for a skilled and motivated Event Housing Manager to join our team at Streampoint Solutions. Our company is a leading provider of event technology solutions to clients worldwide. We specialize in creating tailored tools for conferences, trade shows, and special events, including our cloud-based room block management platform, Resiada. As our...

  • Customer Success Manager

    3 months ago

    Etobicoke, Canada Roam Full time

    Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life. With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance and maintenance included. Get your car delivered right to your door. Cancel anytime. No long-term commitments. The entire process from...

  • DSW Supervisor

    3 weeks ago

    Etobicoke, Ontario, Canada DSW-Designer Shoe Warehouse Full time

    About Designer Brands Canada Designer Brands Canada is committed to diversity and inclusivity, fostering an engaging environment where everyone can thrive. We value your unique contributions and offer accommodations for individuals with special needs. DSW Supervisor - Full-Time As a DSW Supervisor, you'll play a vital role in driving store success by...

  • Customer Support Lead

    2 months ago

    Etobicoke, Canada Myant Full time

    **About us**: Myant was founded with the purpose of making healthcare more equitable, accessible, and efficient. We exist to ensure that all people are active participants in their own health and the health of those they care for. We offer a connected care platform for cardiovascular health that provides peace of mind throughout a patient’s health journey...

  • Client Success Relationship Manager

    3 months ago

    Etobicoke, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...

  • Customer Experience Team Lead

    3 months ago

    Etobicoke, Canada Northern Reflections Full time

    Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers. We are proud to be recognized not just as a clothing brand, but also as one of Canada’s most loved employers! For over 37 years Northern Reflections...

  • Automotive Lead Processor/client Success Agent

    3 months ago

    Etobicoke, Canada ExRide Inc. Full time

    Automotive Startup is looking for an experienced lead processor to convert inbound active leads. Flexible hours, full support and monthly guarantee coupled with an aggressive commission structure. OMVIC certification in good standing is required. **Salary**: From $3,000.00 per month Supplemental pay types: - Commission pay Ability to commute/relocate: -...

  • Customer Account Manager

    1 month ago

    Etobicoke, Canada Fine Sight Solutions Full time

    Building substantial and meaningful connections is a universal human need. That truth and the reality that communication is one of the most influential and useful tools are our company's guiding principles. Today, reputable brands rely on our strategic, agile, connection-focused, customer acquisition solutions to expand their customer base. Our account...

  • Retail Team Lead

    4 days ago

    Etobicoke, Ontario, Canada Aveda Full time

    Job SummaryWe are seeking a highly motivated and experienced Key Holder to join our team at Aveda. As a Key Holder, you will play a critical role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.Key ResponsibilitiesLead by example, modeling behaviors that inspire and motivate the sales team to...

  • Retail Team Lead

    3 days ago

    Etobicoke, Ontario, Canada Aveda Full time

    Job SummaryWe are seeking a highly motivated and experienced Key Holder to join our team at Aveda. As a Key Holder, you will play a critical role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.Key ResponsibilitiesLead by example, modeling behaviors that inspire and motivate the sales team to...

  • Customer Experience Manager

    3 months ago

    Etobicoke, Canada ATLAS MACHINERY SUPPLY LTD Full time

    The Customer Experience Manager (CXM) inspires and drives the sales-merchandising culture at retail and sales-merchandising imperatives within each department. They take the lead in coaching and strive to consistently deliver the Atlas Experience. The CXM will also partner with the B2B Sales Team to provide a steady stream of lead referrals from the retail...

  • Customer Collaboration Manager

    3 months ago

    Etobicoke, Canada Lactalis Canada Full time

    **Job Title**: Customer Collaboration Manager **Location**: Greater Toronto Area **About Us**: Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands...

  • Sales Lead Booker

    3 months ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    **Company**: _Provincial Smart Home Services - HVAC & Smart Home Automation_ **Position: Sales Lead Booker** **Ignite Your Career at the Forefront of Innovation!** Are you ready to ride the wave of success with one of Canada's fastest-growing companies? At _Provincial Smart Home Services_, we're not just about products - we're about revolutionizing homes....

  • Customer Service Representative

    2 months ago

    Etobicoke, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service Representative Part-Time Permanent Reporting to Customer Service Lead Sherway Gardens - Etobicoke, Ontario We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:  Providing exceptional...

  • Client Care Lead

    3 months ago

    Etobicoke, Canada ADP Full time

    As a Client Care Lead within our HRTech Major Accounts, you will help our business segment Evolve Towards Excellence by supporting all initiatives and activities related to delivering an exceptional customer experience. You will be empowered to work cross functionally across ADP Canada to advocate on behalf of our Major Clients supporting technology,...

  • Customer Care Representative

    3 months ago

    Etobicoke, Canada Sonova Full time

    Etobicoke, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...

  • Lead Hand, FT/pt

    2 days ago

    Etobicoke, Ontario, Canada Compass Canada Full time

    Lead Hand, FT/PT Job Summary: We are seeking a highly skilled and experienced Lead Hand to oversee the unit and work closely with the Manager and team to successfully manage residential dining operations. About the Role: Oversee the unit and work with the Manager and team to manage residential dining operations. Develop and monitor a meal and break...

  • Lead Detailer

    3 months ago

    Etobicoke, Canada Queensway Audi Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Lead** **Detailer **to join the team at **Audi Queensway**.** **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success...

  • Customer Care Representative

    3 months ago

    Etobicoke, Canada Sonova Full time

    Etobicoke, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...