Collection Solutions Specialist

3 weeks ago

Winnipeg, Canada Assiniboine Credit Union Ltd Full time

Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empowers members to lead their own financial responsibilities in order to enjoy long term financial health while minimizing potential loss, risk and/or liability to Assiniboine Credit Union. The Collection Solutions Specialist contributes to ACU’s goals by creating a compelling member experience with a focus on ease of doing business, member growth and using values as a differentiator.

**Key Accountabilities**
- Identify opportunities in an effort to assist members to strengthen their financial situation while working with team members, departments, branches and external members to minimize potential loss, risk and/or liability to Assiniboine Credit Union,
- Leads all delinquency management activities on an assigned collection portfolio in accordance with collection policies and procedures,
- Control delinquency through negotiation and communication with the member(s) subsequent to any workout loan being granted and maintaining a systematic collection procedure for early identification of problem accounts.
- Analyze each delinquent file by means of critical thinking skills and negotiation strategies to provide each member sound direction and guidance to help inspire financial strength, financial accountability and commitment,
- Identify and prepare workout situations for eligible members ensuring all relevant information is included and analyzed in supporting recommendations,
- Review, audit and action all delinquency, property tax arrears/sale, condo/builders liens and cancelled fire insurance; follow up ensuring compliance expectations are completed to minimize risk or liability to ACU.
- Assess all cost effective strategies in order to initiate the appropriate solution to minimize potential losses including commencing legal action.
- Accurately prepare all legal documents and manage all legal matters as they relate to collection activities,
- Manage and oversee the sale of foreclosed properties, possible rent collection, bill payments, maintain property and ensure effective administration and maintenance of properties held for resale.
- Manage and oversee the repossession and sale of all seized chattels ensuring compliance expectations are completed to minimize costs, risk or liability to ACU.
- Establish and maintain effective working relationships with solicitors, appraisers, real estate agents, auctioneers, bailiffs, property managers, CSBFL, SEED, CMHC /Sagen and all other external partners and various government programs.
- Initiate further collection efforts on skip tracing accounts and prolonged judgments to reduce credit loss,
- Exhibit professionalism and respond promptly to all internal and external inquiries and requests to ensure excellent member service at all times,
- Ensure all inquiries, information requests, administrative duties and transactions are completed accurately and efficiently,
- Develop clear precise summaries on My Member and DNA to ensure proper follow up is completed in a timely manner.
- Lead process improvement initiatives by way of:

- Identifying areas and develop processes to streamline performance and administrative methods with proven savings in either time, effort and/or waste.
- Identifying and taking the initiative to analyze, implement, clearly communicate and train all others on the transformation.
- Create and/or update procedure(s) as required
- Lead the completion of daily Pay-no-Pay administration.
- Conduct credit and PPSA investigations as required.
- Accurately complete all bankruptcies and consumer proposals while ensuring timelines are followed
- Prepare monthly, quarterly and annual reporting requirements for CMHC, Sagen and CUMIS along with mandatory reconciliations and audit checks.
- Prepare submission of claims with CMHC, Sagen, CSBFA, SEED and all other enterprise commercial/community programs as they arise.
- Maintain records of all write-offs, allowance and quarterly reporting.
- Participate in all internal and external audit requirements. Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace and diversity and inclusion.
- Ensure that all programs, policies and process are implemented in a manner that supports the organization’s mission, vision, and values.
- Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements.
- Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties

**Education and Experience**

The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus a mini

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