Product Solutions Specialist

3 weeks ago

Winnipeg, Canada Laivly Full time

About Laivly

We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.

The team at Laivly is hiring a Product Solutions Specialist to define game-changing solutions and manage new implementations with our Enterprise and SME clients using the Laivly platform.

The Laivly Platform drives digital transformation for contact center teams globally so that brands can serve their customers better while improving operational efficiency. How? By leveraging agent-facing automation, AI & ML to help Customer Care teams to optimize and improve every customer interaction from initial contact through engagement and resolution.

About the Job 

As a Product Solutions Specialist, you possess a broad set of skills (outlined below) which allow you to become an expert on each new customer, understanding their customer care technologies and workflows and digging into the details to uncover every opportunity to leverage the value of a Laivly implementation. Our customers depend on you to maximize the potential ROI of their solution. This means you own a critical part of the customer experience from the moment Sales delivers a client with a need to when we fully implement the solution. You’ll play a key role working with colleagues across Sales, Technical Implementations, Insights & Analytics, and Customer Success to ensure optimal conversion from Pilot to Customer while surfacing new opportunities for expansion within existing customers. You’ll also play a critical supporting role for Product Management and Engineering as you share your findings with the teams who build our core product.

As a Product Solutions Specialist, you will

  • Work with the Sales team and directly with customers to identify use cases for Laivly’s technology that will drive high ROI for globally recognized brands across verticals like e-commerce, travel, technology and more
  • Perform high-level analyses of prospects’ customer care business workflows and technologies in preparation for solution proposals and demos
  • Host discovery workshops with customer stakeholders to  investigate requirements for a Laivly solution (yes, this is a client-facing role and you will interact with lots of great people)
  • Work closely with the Product & Engineering teams to determine feasibility of proposed solutions
  • Work with Customer Success and Analytics teams to define solution success criteria as clear KPIs, including defining Client Reporting Dashboards 
  • Support CSMs in the relentless pursuit of product adoption growth and value maximization for customers
  • Build a case for your proposed solutions and clearly communicate your findings to Sales and Client stakeholders
  • Document all requirements and map out workflows to create a solution scope, and present it to internal stakeholders and clients
  • Work with the Technical Implementations team to execute solutions build; remove roadblocks and communicate new requirements as discovered
  • Own user acceptance criteria and work with User Success group to monitor users (agents) to identify opportunities for improvements, bug fixes and optimization
  • Act as a customer care business process expert, guiding best practices for Laivly solutions and implementations
  • Be a key contributor to product roadmap considerations by gathering insights from internal and external users to ultimately improve the product experience and marketability
  • Continuously drive improvements to the Solutions process


As a Product Solutions Specialist, you have

  • Post-secondary degree or equivalent is an asset in one of the following: Business/Management, Computer Science, Computer Engineering, or related field
  • Experience in contact center management or ops leadership (Operations Manager or above) with understanding of critical contact center KPIs and best practices; or 3+ years in customer success, account management, business analysis or a client consulting organization
  • Min 4 years professional experience
  • Ability to learn extremely quickly and apply capabilities of the Laivly platform to valuable client opportunities
  • Investigative approach to determine the best solution for the challenges identified
  • Excellent organizational and time management skills
  • Ability to work under tight deadlines and still show up with a smile
  • Fluency in English (written and spoken) and strong business acumen
  • Ability to travel within Canada and the US (at minimum) to attend regular Laivly on-site visits and remote client meetings

Assets:

  • A passion for the technical, or a background in engineering or technical support
  • Empathetic capacity to acknowledge major pain points and priorities of both Clients and Users
  • Keen problem solving skills and determination to work through challenges
  • Entrepreneurial, opportunistic mindset
  • Experience implementing change and innovation
  • Participation in high-performance teams, hitting success metrics continuously
  • Exceptional communication skills for conveying complex problems and solutions

Life at Laivly:

Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. 

We’ve got a shared mission - and a Laivly future. Join us today

By signing this application, the applicant consents to Laivly collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

#J-18808-Ljbffr

  • Product Solutions Specialist

    2 months ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    2 days ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    2 months ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, artists and more. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    1 week ago

    Winnipeg, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    1 week ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, artists and more. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada Laivly Full time

    Salary: About LaivlyWe are an ambitious company of curious technologists. We don't just code, we invent. We don't just build, we create. We are gamers, sci-fi geeks, and artists. We help the world's biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.The team at Laivly is hiring a Product Solutions Specialist...

  • Product Solutions Specialist

    1 month ago

    Winnipeg, Manitoba, Canada Laivly Full time

    Salary: About LaivlyWe are an ambitious company of curious technologists. We don't just code, we invent. We don't just build, we create. We are gamers, sci-fi geeks, and artists. We help the world's biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.The team at Laivly is hiring a Product Solutions Specialist...

  • Product Solutions Specialist

    3 weeks ago

    Winnipeg, MB, Canada Laivly Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a Product Solutions...

  • Solutions Specialist

    2 months ago

    Winnipeg, Canada WBM Technologies Full time

    Solutions Specialist We are looking for a Solutions Specialist to join our team. As a Solutions Specialist, you will be responsible for delivering technology projects for our clients, ranging from small businesses to large enterprises. You will work closely with other team members and our clients to ensure that the solutions meet their requirements and...

  • Product Specialist

    2 months ago

    Winnipeg, Canada Capital Auto Mall Full time

    Company: Capital Ford Lincoln (Winnipeg) At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and...

  • Product Technical Specialist

    4 weeks ago

    Winnipeg, Canada Sandvik Full time

    Date limite: 9 mars Pays: Canada Localisation: Winnipeg, Manitoba ID de poste: R0050984 Catégorie d'emploi: Ingénierie **POSTULER À CET EMPLOI** Sandvik Mining and Rock Solutions is seeking a Product Technical Specialist Location: Winnipeg, MB At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you...

  • Collection Solutions Specialist

    1 month ago

    Winnipeg, Canada Assiniboine Credit Union Ltd Full time

    Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empowers members to lead their own financial...

  • Sales Product Specialist

    1 week ago

    Winnipeg, Canada Gordon Food Service Full time

    _**Position Summary**:_ Product Specialist - for Fruits, Vegetables and Dairy category, is responsible for: - Providing sales support, product knowledge, guidance and training to the sales group while constantly improving their understanding of the produce and dairy industries. - Identify customer needs and provide options that meet their requirements to...

  • Product Specialist

    2 months ago

    Winnipeg, Canada Focus Hyundai Full time

    We are looking for a Product Specialist to join our strong and committed team, that has many years of experience exceeding our customer’s expectations. Our Product Specialists** **are essential to the cultural fabric of our business, they are customer-oriented and driven individuals who are passionate about meeting customer needs. In this role, you will...

  • Digital Product Management Specialist

    6 days ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Digital Product Management Specialist **Description: - Permanent Full Time- We are looking for a **Digital Product Management Specialist.** **This is a hybrid role located in Winnipeg, Toronto or London.** **About Canada Life's Digital Labs** - Canada Life is changing the way we work and how we help our customers. In our Digital Labs, we are designing,...

  • Product Assurance Specialist

    1 month ago

    Winnipeg, Canada Magellan Aerospace Full time

    Magellan Aerospace has an exciting opportunity for a full-time/permanent Product Assurance Specialist role at our manufacturing hub in Winnipeg, Manitoba. Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At...

  • Canada Waypoint Operator Specialist

    1 week ago

    Winnipeg, Canada Advantage Solutions Full time

    Summary: **Canada - Waypoint Operator Specialist** The Operator Specialist - Field Sales is responsible for supporting the organization’s sales efforts through performing sales calls, conducting product training and providing other sales support duties. **Responsibilities**: Waypoint is the premier national sales and marketing agency for Foodservice....

  • Product Specialist

    3 weeks ago

    Winnipeg, Canada Capital Auto Mall Full time

    Company: Capital Ford Lincoln (Winnipeg) The **Product Specialist** is responsible for interacting with customers to guide them through their vehicle purchase. This is done through phone calls, internet leads or customers that walk into our store. The goal is to do business with each and every customer more than once. The primary responsibility is to...

  • Product Specialist

    1 month ago

    Winnipeg, Canada Capital Auto Mall Full time

    Company: Capital Ford Lincoln (Winnipeg) **Capital Ford Winnipeg** is looking to add to their sales team! We **INVEST **in our people; we recognize that our success depends solely on **YOUR SUCCESS**. As **Product Specialist** you **will be responsible for**: Welcoming customers and actively listen to understand their needs Use a consultative selling...

  • Production Specialist

    3 weeks ago

    Winnipeg, Canada JELD-WEN Full time

    Production Specialist Date: May 24, 2024 Location: Winnipeg, MB, CA, R2K 4H3 Company: Jeld-Wen Inc. JELD-WEN is currently seeking a Production Specialist to join our growing team. DUTIES: To assemble windows as per tag or mull report To touch up paint on colored exterior windows To apply interior and exterior options as per...