Technical Project Manager, Saas Operations, Avp

3 days ago

Burlington, Canada State Street Full time

**Technical Project Manager, SaaS Operations***

**Company Overview**

Charles River provides an end-to-end SaaS-based solution to automate front

**Department Overview**

The Charles River SaaS Operations team is the authority for successful Charles River Software as a Service deployment and support worldwide. Our team is comprised of highly experienced and knowledgeable functional and technical staff that specialize in the deployment and maintenance of our software in the SaaS environment. The team works closely with our clients to understand their functional and technical requirements as well as their organizational processes in order to drive a successful upgrade.

**Job Opportunity**

**Responsibilities**
- Utilize the Charles River Upgrade Methodology to successfully upgrade our solution in a SaaS environment. You will be responsible for managing the progress of the projects to meet deliverable and go-live dates.
- Drive effective and impactful communication related to program activity. Serve as the point person for the program team and establish yourself as a partner for client stakeholders. Actively manage issues, risks and decisions.
- Establish appropriate project governance to facilitate project reviews and ensure relevant issues are resolved at the appropriate level in a timely manner.
- Collaborate with your project team to set and manage stakeholder expectations around scope, schedule and budget. You will be responsible for managing and communicating issues to clients and internal stakeholders. You will also be the first level of escalation for all project issues.
- Organize a team with the required skills for a successful project while providing our team members with appropriate opportunities for professional growth. Contributing to the development of our SaaS Operations team is critical as we scale to meet our firm’s sales growth.
- Manage internal and external resources involved in the project. This requires the ability to rally and lead a team comprised of Charles River professionals and customer resources.
- Share lessons learned and best practices across programs and projects while building relationships with stakeholders.
- Improve CRD’s Upgrade methodology and build a library of standard project plans, collateral, and tools that are mapped to each phase of the upgrade methodology.
- Evaluate and leverage collaboration technologies such as SharePoint and corporate social media to leverage experts and expertise throughout the organization.

**Qualifications and Skills**
- 4+ years Project Management experience leading the implementation of mission-critical financial solutions. Experience in the implementation in a SaaS environment is especially valuable.
- 5+ years of working in a SaaS environment.
- Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
- Strong time management skills including the ability to manage multiple projects in parallel.
- Strong problem solving/analytical skills.
- The ability to travel to client sites throughout the United States as well as the ability to work remotely effectively.
- Bachelor’s degree from a leading university or college in Business Management, Economics, Finance, Computer Science, Engineering or a related field of study.
Benefits
Medical Care and Insurance
- We provide a range of medical plans that cover you and your dependents. You can also take advantage of our employee and family life insurance, accidental death and dismemberment coverage.
- Well-Being Programs
- State Street's BeWell helps employees proactively manage their well-being. Our Employee Assistance Program (EAP) provides personal and confidential assistance for a broad range of issues.
- Financial Well-Being
- Depending on where you work, you will be eligible for regionally specific savings and/or retirement plans.
- We also provide resources and host local events to educate employees on achieving financial well-being.
- Holidays and Time Off
- We provide our employees with a highly competitive holiday and paid vacation allowance, with considerations for local requirements. We also offer our employees two paid days off to volunteer their time to company-driven initiatives or organizations of their choice.
- Supporting Families
- We are committed to supporting all employees and the ones they care about. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
- Other Benefits
- Among others benefits, you may have access to group savings, discounts at sport clubs and cinemas, and our new employee referral bonus program.

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