Specialized IT Consultant

2 weeks ago


Toronto, Canada Softline Technology Full time

Description

**Assignment Type**: This position is currently listed as “Hybrid” and **consultants will be required to work onsite at the work location 3 days a week and 2 days from home.** The details of this arrangement will be confirmed with the Hiring Manager.

**Extension/Amendment Attestation**:The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value.** **Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.

**The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.**

**==============================================**

**Responsibilities**:
**HRIS**: Provide daily ongoing Tier 2
HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and
timely payroll to 31,000 healthcare employees through the Footprint ticketing
system or other mechanism

**HRIS**: Prioritize regularly scheduled
support activities along with urgent, often unscheduled support requests with
a high level of responsiveness and time sensitivity

**HRIS**: Liaise between users and other
team members including Database Administrators (DBA’s), System
Administrators, Network Administrators, Privacy and Security Specialists, and
Software Subject Matter Experts, CRA, CPA for payroll related legislative
changes as required

**HRIS**: Follow all established Service Management process and identify opportunities for improvement
- SKILLS**EXPERIENCE REQUIREMENTS**

PUBLIC
SECTOR EXPERIENCE
- 2+ YEARS OF

EXPERIENCE WORKING IN THE HEALTHCARE INDUSTRY
- KNOWLEDGE OF

PERSONAL HEALTH INFORMATION PROTECTION LEGISLATIVE REQUIREMENTS AND HOW THEY
APPLY TO DEVELOPING AND MAINTAINING HEALTHCARE SYSTEMS CONTAINING PERSONAL
HEALTH

5
POINTS

TECHNICAL SKILLS
KNOWLEDGE
AND SKILLS/EXPERIENCE:

- LOGIBEC

QUADRANT WORKFORCE
- PAYROLL

CERTIFICATION
- OTR
- AODA

COMPLIANCE
- MS TEAMS
- MS EXCEL
- MS POWER

POINT

45
POINTS

SERVICE MANAGEMENT SKILLS
- KNOWLEDGE OF

SERVICE MANAGEMENT PROCESSES WITH 5+ YEARS’ EXPERIENCE IN SUPPORTING REMOTE
CLIENTS.
- EXPERIENCE

TRIAGING TICKETS, PRIORITIZING, CATEGORIZING, AND HANDLING SERVICE REQUESTS,
INCIDENTS, AND PROBLEM TICKETS
- EXPERIENCE

WITH FOOTPRINTS TICKETING APPLICATION

30
POINTS

MANAGEMENT
AND COMMUNICATION SKILLS
- PROVEN TRACK RECORD FOR BUILDING STRONG

WORKING RELATIONSHIPS
- STRONG INTERPERSONAL, AND VERBAL AND WRITTEN

COMMUNICATION SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS, INCLUDING

TACT AND DIPLOMACY TO ENSURE CLIENT NEEDS ARE MANAGED EFFECTIVELY
- EXCELLENT ANALYTICAL, PROBLEM-SOLVING, AND

DECISION-MAKING SKILLS
- ABILITY TO APPLY STRONG LISTENING SKILLS TO

FACILITATE ISSUE RESOLUTION
- A MOTIVATED, FLEXIBLE, CREATIVE TEAM PLAYER

WITH PERSEVERANCE, EXCELLENT MULTI-TASKING ABILITIES AND A PROVEN TRACK
RECORD FOR MEETING STRICT DEADLINES

20
POINTS
- SUPPLIER COMMENTS- CLOSING DATE - 2024-12-04, 9:00 A.M.- MAXIMUM NUMBER OF SUBMISSIONS - TWO (2)- HYBRID - CANDIDATE MUST WORK 3 DAYS ONSITE AND 2 DAYS REMOTE- MUST HAVES:
- LOGIBEC QUADRANT WORKFORCE- PAYROLL CERTIFICATION
- EXPERIENCE TRIAGING TICKETS, PRIORITIZING, CATEGORIZING, AND HANDLING SERVICE REQUESTS, INCIDENTS, AND PROBLEM TICKETS



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