Specialized IT Consultant

5 days ago

Toronto, Canada Softline Technology Full time

Description

**Assignment Type**: This position is currently listed as “Hybrid” and **consultants will be required to work onsite at the work location 3 days a week and 2 days from home.** The details of this arrangement will be confirmed with the Hiring Manager.

**Extension/Amendment Attestation**:The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value.** **Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.

**The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.**

**==============================================**

**Responsibilities**:
MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism

**MIS**: Prioritize regularly scheduled
support activities along with urgent, often unscheduled support requests with
a high level of responsiveness and time sensitivity

**MIS**: Liaison
between users and other team members including Database Administrators (DBA’s),
System Administrators, Network Administrators, Privacy and Security
Specialists, and Software Subject Matter Experts

complex trouble shooting and root cause analysis

**MIS**: Follow all established Service Management
process and identify opportunities for improvement
- SKILLS**EXPERIENCE REQUIREMENTS**

PUBLIC
SECTOR EXPERIENCE
- 2+ YEARS OF

EXPERIENCE WORKING IN THE HEALTHCARE INDUSTRY
- KNOWLEDGE OF

PERSONAL HEALTH INFORMATION PROTECTION LEGISLATIVE REQUIREMENTS AND HOW THEY
APPLY TO DEVELOPING AND MAINTAINING HEALTHCARE SYSTEMS CONTAINING PERSONAL
HEALTH

5
POINTS

TECHNICAL SKILLS
KNOWLEDGE
AND SKILLS/EXPERIENCE:

- MICROSOFT

GREAT PLAINS 2018
- LOGIBEC MMS

(MATERIALS MANAGEMENT SYSTEM)
- BSSI HFM

(HEALTH FINANCIAL MANAGEMENT)
- OTR
- AODA

COMPLIANCE
- MS TEAMS
- MS EXCEL
- MS POWER

POINT

45
POINTS

SERVICE MANAGEMENT SKILLS
- KNOWLEDGE OF

SERVICE MANAGEMENT PROCESSES WITH 5+ YEARS’ EXPERIENCE IN SUPPORTING REMOTE
CLIENTS.
- EXPERIENCE

TRIAGING TICKETS, PRIORITIZING, CATEGORIZING, AND HANDLING SERVICE REQUESTS,
INCIDENTS, AND PROBLEM TICKETS
- EXPERIENCE

WITH FOOTPRINTS TICKETING APPLICATION

30
POINTS

MANAGEMENT
AND COMMUNICATION SKILLS
- PROVEN TRACK RECORD FOR BUILDING STRONG WORKING

RELATIONSHIPS
- STRONG INTERPERSONAL, AND VERBAL AND WRITTEN

COMMUNICATION SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS, INCLUDING

TACT AND DIPLOMACY TO ENSURE CLIENT NEEDS ARE MANAGED EFFECTIVELY
- EXCELLENT ANALYTICAL, PROBLEM-SOLVING, AND

DECISION-MAKING SKILLS
- ABILITY TO APPLY STRONG LISTENING SKILLS TO

FACILITATE ISSUE RESOLUTION
- A MOTIVATED, FLEXIBLE, CREATIVE TEAM PLAYER

WITH PERSEVERANCE, EXCELLENT MULTI-TASKING ABILITIES AND A PROVEN TRACK
RECORD FOR MEETING STRICT DEADLINES

20
POINTS
- SUPPLIER COMMENTS- CLOSING DATE - 2024-11-28, 9:00 A.M.- MAXIMUM NUMBER OF SUBMISSIONS - TWO (2)- HYBRID - CANDIDATE MUST WORK 3 DAYS ONSITE AND 2 DAYS REMOTE- MUST HAVES:
- MICROSOFT GREAT PLAINS 2016, 2018- LOGIBEC MMS (MATERIALS MANAGEMENT SYSTEM)- BSSI HFM (HEALTH FINANCIAL MANAGEMENT)
- EXPERIENCE TRIAGING TICKETS, PRIORITIZING, CATEGORIZING, AND HANDLING SERVICE REQUESTS, INCIDENTS, AND PROBLEM TICKETS- NICE TO HAVE:
- CCIM - COMMUNITY CARE INFORMATION MANAGEMENT (HRIS AND MIS) EXPERIENCE

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