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Specialized IT Consultant

1 month ago

Toronto, Canada Dawn InfoTek Inc. Full time

**Dawn InfoTek Inc.** is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of **Specialized IT Consultant - Intermediate **to join our dynamic team to work at our client.
- Contract Duration: 12 months_
- 3 days in a week_

**Responsibilities**:

- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
- Follow all established Service Management process and identify opportunities for improvement.

**Experience and Skill Set Requirements**

**Public Sector Experience**
- 2+ years of experience working in the healthcare industry

**Technical Skills: Knowledge and Skills/Experience**:

- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Logibec Quadrant Workforce
- Payroll Certification
- OTR
- AODA compliance
- MS Teams
- MS Excel
- MS Power Point

**Service Management Skills**
- Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
- Experience with Footprints Ticketing Application

**Management and Communication Skills**
- Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving, and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

**Must Haves**:

- Knowledge and Skills/Experience:

- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Logibec Quadrant Workforce
- Payroll Certification
- Previous OPS and Health Care Environment is an asset.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: From $70.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- healthcare industry: 2 years (required)
- Microsoft Great Plains 2016, 2018: 1 year (preferred)
- Logibec MMS (Materials Management System): 1 year (preferred)
- BSSI HFM (Health Financial Management): 1 year (required)
- LLogibec Quadrant Workforce: 1 year (required)
- supporting remote clients.: 5 years (required)

Licence/Certification:

- Payroll Certification (required)

Work Location: Hybrid remote in Toronto, ON M5S 2S3