Technical Communicator
2 weeks ago
Brandt is currently looking to fill a **Technical Communicator - Agriculture position** in our Regina Customer Support Centre. This position is responsible for providing technical assistance to Brandt Service Departments in order to solve customer machine issues.
This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.
Duties & Responsibilities
- Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software
- Develop Brandt Technical Assistance Centre technical solutions by
- Working with Deere via their Case & Contact Management System (formerly DTAC)
- Working similarly with other OEM Manufacturers represented by Brandt.
- Examine diagnostic trouble codes that come from JDLink system
- Researching oil sample data
- Researching warranty data
- Update and maintain the BTAC Technical Solution database
- Provide direction and technical expertise to the branches
- Utilize John Deere Service Advisor Remote
- To generate diagnostic revenue
- To help branches reduce multiple service field trips
- Report regularly on
- New emerging issue
- Customers at risk
- Open BTAC cases
- Problem resolution cycle times
**Required Skills**:
Required Experience
- Red seal Heavy Duty Technician certificate or equivalent work experience in the Industry
- Minimum 5 years service experience preferred
- Knowledge of Agriculture equipment & dealership service departments
- Ability to filter and correlate the different data source to create an accurate recommendation
- Understand effective inspection process and equipment lifecycle planning
- Bilingual is an asset but not required
- Travel may be required
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