Customer Service Representative
1 month ago
Aara Tech Inc., a forward-thinking IT company dedicated to providing innovative solutions to businesses across Canada, is searching for a dynamic **Customer Service Representative** to join our team. As part of our mission to deliver exceptional service, we are looking for a team player who can offer professional, courteous, and efficient support to our valued clients.
**What You’ll Do**:
- Resolve technical issues and provide guidance on Aara Tech Inc. products and services.
- Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
- Document and manage customer interactions using our CRM system.
- Collaborate with the technical support team to ensure complex issues are escalated and resolved promptly.
- Proactively identify customer needs and suggest appropriate solutions.
**What We’re Looking For**:
- Strong communication skills with a customer-focused approach.
- Problem-solving abilities and a proactive attitude.
- Ability to work efficiently in a fast-paced environment.
- Prior experience in customer service or a similar role, preferably within an IT or tech-focused company.
- Familiarity with CRM systems and basic technical knowledge is a plus.
**Why Join Us?**
- Opportunities for **career growth** and development within a growing IT company.
- A supportive team and a collaborative, innovative work environment.
- Employee perks including health benefits, training programs, and remote work options.
**Job Types**: Full-time, Part-time, Casual
Pay: From $20.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
**Language**:
- English (required)
Work Location: In person
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