Hospitality Supervisor

3 months ago

London, Canada Chick-fil-A | Wharncliffe & Wonderland Full time

At Chick-fil-A of Wharncliffe & Wonderland, we foster an environment of excellence and create Raving Fans by executing all tenets of Winning Hearts Every Day through a clean and safe environment, great food, fast & accurate service, & genuine hospitality.

**We are currently seeking a full-time **Hospitality Supervisor** focused on leading teams to achieve on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved team member skills and performance.**

Under the supervision of the Operations Director, the duties and responsibilities of the Hospitality Supervisor include, but are not limited to, the following:

- Serves as expert for hospitality and service;
- Sets departmental hospitality goals and share the scores visually with the team, celebrate the wins;
- Develops a monthly hospitality plan for approval by the leadership team, implements plan to drive guest satisfaction, accountability and provide consistent experiences for guests;
- Monitors and reviews service processes with the leadership team monthly;
- Identifies and introduces signature service offerings and enhancements in each of the main departments including the drive thru, quality, back of house, catering, and training;
- Recognizes and celebrates team member’s successes in delivering hospitality and excellent service;
- Collaborates with area Supervisors to align on the hospitality vision;
- Provides on-going coaching for team members daily on best hospitality practices;
- Creates daily focus on goals and specific hospitality behaviours;
- Oversees guest experience metrics (OSAT, ACE, Cleanliness, Accuracy, Taste);
- Conducts comprehensive hospitality training and support, including the Guest Recovery model, provides re-calibration for any team member or leader entering a new position;
- Manages guest feedback and oversees all cares reports;
- Partners with the Marketing Director to ensure marketing activities, catering, and events align with the hospitality vision; and
- Maintains cleanliness standards in the dining area, front counter and washrooms.
- High School Diploma or equivalent
- Valid Food Handler Cerfiticate or a willingness to obtain
- Demonstrates a sincere desire to serve others;
- Self-motivated strategic leader, goal oriented, tech savvy, and results-driven to motivate teams and enhance the brand;
- Strong project and time management skills, with a consistent history of high-level performance;
- Exceptional written and verbal communication skills;
- Demonstrates care through the cultivation of a culture where everyone can contribute, displaying genuine service-mindedness;
- Accurate, meticulously detail oriented and keenly observant;
- Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking;
- Ability to follow instructions diligently with a positive attitude;
- Punctual, dependable, exhibits sound judgement;
- Passionate about nurturing the guest experience, building professional guest relationships and empathizes with diverse guest needs;
- Maintains impeccable hygiene and professional in appearance at all times; and
- Teachable and open to embracing new ideas or change.

**A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

**REQUIREMENTS**:

- High School Diploma and equivalent
- Food Handler Certifcation
- Self-motivated, adaptable and a consistent high performer
- Excellent project and time management skills
- Strategic thinker, goal-oriented, tech savvy and results oriented
- Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking
- Strong communication and interpersonal skills, passionate about building professional relationships with guests and employees
- Demonstrates c

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