Office Services Leader

3 weeks ago

Toronto, Canada Convera Full time

Convera is seeking an Office Services Leader based in either New York or Toronto. This role will lead and develop a team responsible for all administrative services for Convera's offices in the Americas.

Office Services Leaders are regionally deployed to manage in time zone all issues relating to the efficient and effective management of the office footprint e.g. real estate, office expenses, safety and culture, this role will create a welcoming environment where Convera's employees can thrive in their work.

**You will be responsible for**:

- Develop standard operating procedures & policies globally for all aspects of the Office experience e.g.
- Safety, badging, budgets, procurement processes, finding savings / synergies to reduce the cost of the office footprint
- Developing through best practice sharing a set of culture-building activities within the offices
- Devising a common view of Office Manager performance and calibrate performance globally
- Managing the Office Managers in their geography to follow the globalized new policies & procedures, along with culture-building activities
- Organizationally build a regional team and work through coverage models to ensure when one Office Manager is out that the Office has coverage in their absence
- Works with the Site Leaders & Office Managers to help gather feedback on Office needs and how to deliver a great employee experience
- Work with Office Managers to collate all BCP Site Plans yearly and any other site-related compliance needs
- The Global Real Estate Lead - in addition to the above Office Services Leader role will be the co-ordination point and SME around all new lease / lease negotiations globally
- Effective leadership skills and line management experience, able to mentor and coach staff
- Strong stakeholder management and negotiation skills, driving value from suppliers such as landlords, building management and maintenance contractors
- Broad understanding of health & safety frameworks and other relevant local legislation
- Able to communicate and influence stakeholders at all levels, developing productive relationships with peers and collaborating successfully
- Able to take a leadership role in implementing policies and procedures to support organizational objectives and business success

**About Convera**:
Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary
- Great career growth and development opportunities in a global organization
- A flexible approach to work. **(This is an on-site role - must be in the office at least 4 times a week)**:

- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities

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