Casual/part-time Medical Office Assistant

7 months ago


Vancouver, Canada CAYA Health Centre Full time

**Are YOU**
- Someone who has a passion for providing high-quality care to women, trans, and non-binary individuals?
- Do you want to work in a safe, inclusive, and respectful clinic environment?
- Do you want to work in a multidisciplinary team environment?
- Do you strive to work at a clinic that provides services that are trauma-informed and culturally-competent?

**Who we are**:

- Our goal is to provide comprehensive healthcare to those marginalized based on gender, including women, trans, and non-binary folks. We strive to be a place where patients & clinicians can feel safe and respected regardless of their race, ethnicity, sex, presentation, or sexual orientation.
- CAYA Health Centre offers well-rounded care by medical doctors and allied health professionals all under one roof, including physiotherapy, pelvic floor physiotherapy, psychology and counselling, dietitian and nutrition counselling, massage therapy, and medical services.

**Our Story**:

- Our vision is to create safe spaces to empower and support people in their journeys toward better mental, physical, and social health. We envision a future where inclusive, supportive, equitable, and informed care are the standard in all health practices, and we want to be the first step in that journey.

**Job description**:
The Medical and Allied Health Receptionist is responsible for providing a knowledgeable, professional and friendly experience for all clients, and providing administrative support to our doctors and clinicians. We have a fulltime Medical Office Assistant (MOA) that supports our physicians, we are looking for parttime added administrative support for our team. Key responsibilities include but are not limited to:

- Greeting and interacting with patients over the phone and in person.
- Collecting personal information from patients and entering it in the electronic system (Jane and Oscar).
- Scheduling appointments for patients.
- Validating patients’ payment methods.
- Updating patients’ health records.
- Ensuring clinic cleanliness.
- Maintaining detailed confidential client records.
- Liaising with third party insurers.
- Other administrative and front desk duties as needed.

**Position Requirements**
- Knowledge of EMR systems, especially Jane and Oscar.
- Excellent communication skills.
- Excellent organizational skills and the ability to multitask.
- Excellent administrative and interpersonal skills.
- Exceptional attention to detail and accuracy.
- Ability to work independently and also in a small collaborative team environment.
- Ability to address patient concerns and challenges with compassion and resilience.
- Ability to handle sensitive patient information with confidentiality and discretion.

**Education & Experience**:

- Medical Office Assistant training from VCC (or comparable training)
- Minimum of 1 years of administrative experience in the healthcare environment is preferred.
- Be proficient with computers systems (Accuro and JaneApp).
- Proficiency in Microsoft Office (Excel, Word, Outlook).

**Qualifications**:

- Be able to multitask in a fast-paced environment and be able to work well on their own.
- Be personable, professional & attentive to detail.
- Be reliable, trustworthy and hard-working.

**Hours**
- Currently looking for in-person shifts from 3:00 pm - 8:30 pm two days a week and for coverage when our full-time MOA is away.
- Clinic is open Monday
- Saturday from 7:00 am until 8:00 pm

**Job Types**: Part-time, Casual

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- Evening shift
- Monday to Friday
- On call

Licence/Certification:

- Medical Office Assistant Certificate (required)

Work Location: Hybrid remote in Vancouver, BC



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