Hotel Guest Services Agent

4 months ago

Fernie, Canada Resorts of the Canadian Rockies Full time

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

You Will:

- To ensure a comfortable and friendly atmosphere for both guests and staff
- Print day tickets and season passes for guests
- Process season pass requests online and in person, print and distribute passes
- Handle cash including a daily float and debit and credit card transactions
- Promote and sell all products and experiences available at the resort
- Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate
- Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
- Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook
- Know and follow all safe work procedures included in the Safety Management Program
- Know and comply with all expectations of the Injury Management/Return-to-Work Programs
- To perform other tasks and duties that are applicable

You Have:

- Previous professional work experience in a customer service role
- Previous cash-handling experience
- Proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems - an asset
- Previous experience in a mountain or resort setting - an asset
- Ability to work flexible hours, including weekends, evenings and holidays
- Ability to stand for extended periods of time
- A passion for sports and the outdoors
- **Please note that set days of employment cannot be guaranteed. Schedules will be set as per business level needs.

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