Dispute Resolution Specialist

3 weeks ago

Montréal, Canada Genesee & Wyoming Canada Full time

Our head office in Montréal is presently searching for a dispute resolution specialist. The Dispute Resolution Specialist is a member of the Customer Service Team, they are responsible for resolving disputes through accurate and timely research, recommending resolutions, and communicating to all involved parties within the confines of specified deadlines. The Specialist is responsible for researching, analyzing and using facts as the basis for making decisions and resolving disputes. In addition, the Specialist must work closely with the Revenue Protection Manager, regional staff, and operations to ensure the most accurate data is being utilized for dispute resolutions. The Specialist will be responsible for handling complex projects, training, temporary backfill for the Manager of CSC, and assist other Managers with higher level research and problem-solving.

**Responsibilities**:

- Providing accurate and timely resolution and collection of all transportation partners/customer invoices
- Reconcile disputes with Class I carriers and haulage customers (rate grids).
- Determine and correct operations data as needed, including contacting operating personnel regarding interchange location adjustments.
- Provides recommendations for counter-claims to Manager for approval.
- Reconcile disputes with customer.
- Research operations, contracts, tariff rates, etc.
- Adjust billing with customer using fact-based judgment.
- Leading a weekly dispute update call with internal Stakeholders.
- Responsible for researching and resolving discrepancies/disputes on all TMS generated invoices
- Identify areas of concern within the operations and/or revenue recognition process to eliminate future discrepancies and promote accurate initial billing.
- Support Customer Service, Revenue and Automation teams by providing insight and recommendations on possible new and/or adjusted rules for revenue recognition
- Review duplicate, overpayment and short payments associated with TMS invoices.
- The central point-of-contact for all roads within an area of responsibility with regards to disputed claims and counter-claims relating to Transportation and ancillary charges.
- General knowledge of all revenue related items including freight, accessorial charges and expenses derived from operating practices.
- Detailed knowledge of railroad operations to allow for proper review of charges that could be generated as a result of those operations.
- Knowledgeable on the mechanics of the automation tables and rules associated with the generation of charges within TMS and is a supportive member of the automation review team.
- Other projects and duties as assigned by Manager of CSC.

**General Requirements**:

- Bachelor’s degree or relevant work experience and/or training preferred.
- Prior experience in the Accounting or Railroad field.
- Must possess strong organizational skills, be detailed oriented and a self-starter.
- Must be highly analytical and able to perform extensive research.
- Ability to manage multiple tasks under restricted time elements.
- Must be proficient in Microsoft Office including Excel, Word and Outlook.
- Knowledge of Great Plains Accounting System and Microsoft Dynamics 365.
- Must be proficient in using and have a high level of knowledge of Rail Connect TMS.
- Must be bilingual (French & English) written and spoken.
- Ability to work in harmony with and mentor other players on the team.
- Occasional travel up to 10%.

**Other working conditions**: Vacation, benefits and paid holidays are based on the company’s policies.

**If considered for the position, a full background check will be required (physical, drug, criminal and references)**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French & English (required)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Montréal, QC

  • Dispute Resolution Specialist

    2 weeks ago

    Montréal, Canada Genesee & Wyoming Canada Inc. Full time

    Our head office in Montréal is presently searching for a dispute resolution specialist. The Dispute Resolution Specialist is a member of the Customer Service Team, they are responsible for resolving disputes through accurate and timely research, recommending resolutions, and communicating to all involved parties within the confines of specified deadlines....

  • Dispute Resolution Specialist

    2 weeks ago

    Montréal, Canada Genesee & Wyoming Canada Full time

    Our head office in Montréal is presently searching for a dispute resolution specialist. The Dispute Resolution Specialist is a member of the Customer Service Team, they are responsible for resolving disputes through accurate and timely research, recommending resolutions, and communicating to all involved parties within the confines of specified deadlines....

  • Claims & Dispute Resolution

    4 weeks ago

    Montréal, Canada J.S. Held Full time

    **Claims and Dispute Resolution Consultant** J.S. Held is a global professional services/consulting firm specializing in construction, forensic architecture & engineering, environmental, health & safety services, equipment, water and fire restoration, and forensic accounting services. J.S. Held is actively seeking a Consultant for the Construction Advisory...

  • Claims & Dispute Resolution Consultant

    7 days ago

    Montréal, Canada J.S. Held Full time

    **Claims and Dispute Resolution Consultant** J.S. Held is a global professional services/consulting firm specializing in construction, forensic architecture & engineering, environmental, health & safety services, equipment, water and fire restoration, and forensic accounting services. J.S. Held is actively seeking a Consultant for the Construction Advisory...

  • Disputes Team Lead

    2 months ago

    Montréal, Canada ZIM Full time

    The Dispute team lead’s main purpose is to lead the resolution of disputes and to optimize the process of resolving disputes with customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. A close collaboration of all business functions is essential to be successful in the...

  • Accounts Receivable and Chargeback Specialist

    3 weeks ago

    Montréal, Canada Tefron Full time

    **THE COMPANY** Tefron is a global B2B brand with a specialised focus in the activewear and intimates' spaces. Our key values include innovating through garment design lead with solution based product and cutting-edge yarns. At the core of what we do we are focused on sustainability and doing good together as a community with innovation being the focal...

  • Director - Construction Claims & Disputes

    1 week ago

    montréal, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry.Requirements:10+ years experience in engineering and/or construction management.8+ years experience...

  • Director - Construction Claims & Disputes

    1 week ago

    montréal, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry.Requirements:10+ years experience in engineering and/or construction management.8+ years experience...

  • Director - Construction Claims & Disputes

    1 week ago

    Montréal, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry.Requirements:10+ years experience in engineering and/or construction management.8+ years experience...

  • Bilingual Credit Card Dispute Representative

    7 days ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Director - Construction Claims & Disputes

    1 week ago

    Montréal, QC, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry. Requirements: 10+ years experience in engineering and/or construction management. 8+ years...

  • Dispute Specialist Agent

    4 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a dispute specialist means using your analytical skills and your decision-making capacity to the fullest in order to have a positive impact in the processes of contestation and fraud. **Your role**: - Manage incoming and...

  • Sales Resolution Agent

    3 days ago

    Montréal, Canada EBlock Corp. Full time

    Overview: E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move...

  • Director - Construction Claims & Disputes

    1 week ago

    Montréal, QC, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry.Requirements:10+ years experience in engineering and/or construction management.8+ years experience...

  • Director - Construction Claims & Disputes

    1 week ago

    Montréal, QC, Canada LVI Associates Full time

    LVI are seeking a senior professional with a strong background in claims, dispute and expert services to assist clients on complex construction issues and provide expert advice in delay, quantum and disruption matters in the engineering & construction industry.Requirements:10+ years experience in engineering and/or construction management.8+ years experience...

  • Bilingual Resolution Specialist, Residential

    2 weeks ago

    Montréal, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Accounts Receivable Specialist

    2 weeks ago

    Montréal, Canada Tefron Full time

    **THE ROLE** We are seeking an AR Specialist who will ensure billing charges and reconciliations have been efficiently and accurately processed in accordance with the company policies and procedures. The AR Specialist will also perform general administrative duties and provide back-up coverage for other roles within the Finance department. **In this role...

  • Accounts Receivable Specialist

    4 weeks ago

    Montréal, QC, Canada Randstad Full time

    Accounts payable specialist Reporting to the controller, the accounts payable specialist will be responsible for invoice management, including posting to the system, handling disputes, bank reconciliations for both CAD/USD, participate in month ends and year ends, and more! Why chose this position as an accounts payable specialist in the Ville...

  • Employee Relations Specialist

    1 week ago

    Montréal, Canada GardaWorld Full time

    Employee Relations Specialists perform a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well‐being. Administers complex processes related to the delivery of HR ER services within regional location - conducting investigations, corrective actions, conflict resolution, leave...

  • Bilingual Manager Credit Card Disputes

    3 weeks ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...