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Dispute Specialist Agent

4 months ago

Montréal, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
A career as a dispute specialist means using your analytical skills and your decision-making capacity to the fullest in order to have a positive impact in the processes of contestation and fraud.

**Your role**:

- Manage incoming and outgoing calls
- Support our customers and partners through the protest process
- Provide ideas to help our teams continually improve our performance.
- Build a relationship of trust with our customers and your colleagues
- Be recognized as a Leader in your field of expertise

The center is open from 8am to 8pm from Monday to Friday. You will work a full-time position of 37.5 hours per week. You must be available to work during business hours.

Join our team, where we value people who are curious, ready to get involved and above all passionate to help our team progress in achieving our mission of exerting a positive influence in people's lives through the fraud and protest process

Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

Required skills
- Holder of a high school diploma
- Customer Service Experience
- Good interpersonal skills
- Ability to communicate effectively in French and English for dealing with English-speaking partners outside Quebec

Privileged skills
- Experience in Challenge (Charge-back) or transactional analysis
- Call Center Experience
- Willingness to learn and grow in a stimulating and ever-changing work environment
- Attention to detail, curious and dynamic
- Team player, and willingness to exert a positive influence
- Ability to adapt to changements
- Ability to make decisions
- Your benefits:
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
- Ready to live your ambitions?