Technical Content Writer

6 months ago


Toronto, Canada PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

**Overview of the Role**:
**Key Responsibilities**:

- Translate complex technical concepts and features using plain language to make it accessible for new users of the product
- Storyboard the training content in an engaging manner for online course development (e.g., infographics, scripts for animations and video demos, interactive exercises, etc).
- Create screen captures of the PagerDuty platform for video demos and product tours
- Validate the accuracy of the content by testing it out on the PagerDuty platform
- Manage the end-to-end course design and development cycle, ensuring that project milestones are met
- Regularly review and revise existing courses to reflect product updates and changes
- Perform thorough QA checks of all online courses before release
- Write marketing materials to promote the release of new courses, including one-pagers, newsletters, social media, etc

**Basic Qualifications**:

- 3+ years experience as a technical writer for a SaaS product, preferably for eLearning
- Exceptional writing skills and attention to detail, with a solid command of grammar, spelling and punctuation. Having high quality standards is a must.
- Tech savvy — ability to pick up technical concepts quickly and a willingness to get your hands dirty using and testing out the product
- Ability to write effectively for different mediums (e.g., reading, scripting for instructional videos & commercials, marketing materials, product tours)
- Strong organizational and project management skills, with the ability to prioritize projects with competing deadlines

The base salary range for this position is 77,000 - 108,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

Your package may include:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equ


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