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Customer Service Representative

3 months ago

SaintLaurent, Canada PAL Full time

At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for

**PAL Airlines** is currently seeking full-time and part-time **Customer Service Representatives **to join our team in **Montreal, QC.**

**Duties and Responsibilities**:

- Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
- Provide outstanding customer service to our customers
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights
- Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
- Other duties assigned

**Qualifications**:

- The ability to fluently speak both English and French
- Must possess exceptional customer service skills
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
- Must be able to work independently and in a team environment

**We offer**:

- Personal travel privileges with PAL and interline agreements with multiple airlines
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs

**CLOSING DATE**:Applications will be accepted until April 25, 2023.