Guest Services Representative

2 weeks ago


Greater Sudbury, Canada Fairfield Inn & Suites by Marriott Full time

Job Description: Guest Service Agent

**Duties**:

- Greet and welcome guests upon arrival
- Register guests and assign rooms
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Handle guest check-ins and check-outs efficiently
- Process payments and maintain accurate records
- Resolve guest complaints or issues in a professional manner
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area

**Skills**:

- Excellent customer service skills with a friendly and positive attitude
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Proficient in using computer systems and hotel management software
- Problem-solving skills to handle guest concerns or complaints

We offer competitive pay, flexible schedules, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a dynamic hospitality environment, we would love to hear from you.

Please submit your resume along with a cover letter detailing your relevant experience and why you are interested in joining our team.

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Greater Sudbury, ON P3B 3T3: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2023-11-17
Expected start date: 2023-11-21



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