Supervisor, Guest Services

3 weeks ago

Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

Reporting to the Marketing Manager, the Supervisor, Guest Services will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

**Role Responsibilities**
- Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
- Hire, orient and train all new Guest Services Representatives
- Prepare shift schedules which provide optimum levels of service to both patrons & tenants
- Order and maintain Guest Services Uniforms
- Set-up new tenants on Centre’s Gift Card Program
- Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
- Maintain a centralized database to log feedback from customers, retailers and staff
- Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
- Oversee Social Media platforms
- Assist in the execution of Marketing promotions and events at the Centre
- Oversee the administration of the “lost and found” program
- Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
- Manage and oversee stocking of all mall related information throughout the property
- Answer incoming calls on both the internal and external telephone lines
- Oversee the use and maintenance of the “Parenting Room” (if applicable)
- Oversee the rental program and maintenance of strollers, wheelchairs, etc.
- Authorize refunds for property vending machines upon request (if applicable)
- Record correspondence and relay concerns from tenants and customers to appropriate departments
- Hold regular staff meetings to ensure effective communication
- Provide support to other departments as requested
- Conduct annual performance reviews and coach direct reports accordingly
- Actively participate in the hiring and training processes when required
- Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
- Other duties as assigned

**Role Requirements**

**Formal Education and/or Certifications**
- Minimum College diploma or equivalent

**Years of Experience**
- Minimum 3-5 years of experience in a related field
- Minimum 1 year of supervisory experience

**Specialized knowledge, skills and abilities**
- Basic PC skills
- Basic Microsoft Office skills
- Social Media knowledge an asset
- Bilingual (French/English) an asset
- First Aid, CPR and AED Certifications an asset
- Outstanding customer service skills
- Positive and professional demeanor
- Ability to motivate, delegate and empower effectively
- Interpersonal skills

**Competencies**
- Communicate clearly, concisely, professionally and convey active listening and openness
- Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
- Produce accurate work with attention to detail and consistently meet deadlines
- Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
- Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
- Overcome obstacles to get the job done, identify problems and recommend solutions
- See change positively and adapt quickly to change in work requirements

**Values**
- Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
- Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
- Integrity: Do the right thing, deliver on commitments and admit mistakes
- Teamwork: Work together as one team toward common goals
- Accountability: Hold yourself and others accountable for decisions and results

**Next Steps**

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location

  • Guest Services Supervisor

    7 days ago

    Greater Sudbury, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Part-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Guest Services Supervisor

    1 month ago

    Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

    **Position Summary** The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for...

  • Guest Services Representative

    1 month ago

    Greater Sudbury, Canada Fairfield Inn & Suites by Marriott Full time

    Job Description: Guest Service Agent **Duties**: - Greet and welcome guests upon arrival - Register guests and assign rooms - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries - Handle guest check-ins and check-outs efficiently - Process payments and maintain accurate records -...

  • Guest Services Agent

    1 month ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    1 month ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    1 month ago

    Greater Sudbury, Canada Travelodge Sudbury Full time

    **Guest Service representative** **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about...

  • Guest Services Representative

    1 month ago

    Greater Sudbury, Canada Fairfield by Marriott Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...

  • Guest Services Representative

    5 days ago

    Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our New Sudbury Centre location. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Supervisor

    1 month ago

    Greater Sudbury, Canada Tim Hortons | Sudbury, ON Full time

    As a Restaurant Supervisor you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at recruiting,...

  • Supervisor-dowling

    1 month ago

    Greater Sudbury, Canada Tim Hortons | Sudbury, ON Full time

    As a Restaurant Supervisor you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at recruiting,...

  • Travelway Inn

    1 month ago

    Greater Sudbury, Canada Days Hospitality Limited Full time

    A Day in YOUR Life as a Guest Service Agent Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is...

  • Supervisor Chelmsford

    1 month ago

    Greater Sudbury, Canada Tim Hortons | Sudbury, ON Full time

    As a Supervisor you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at recruiting, training,...

  • Front Office Supervisor

    2 weeks ago

    Greater Sudbury, Canada Comfort Inn Sudbury East Full time

    THE OPPORTUNITY: FRONT OFFICE SUPERVISOR REPORTS TO GENERAL MANAGER THE COMPANY: With over 90 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the...

  • Specialized Services Supervisor

    1 month ago

    Greater Sudbury, Canada Kina Gbezhgomi Child and Family Services Full time

    **JOB FUNCTION** **OVERVIEW** The Specialized Services Supervisor provides leadership, guidance, coaching, mentoring, support, and regular supervision. The supervisor supervises and coordinates the efforts of the team and ensures their efforts are in alignment with the agency’s strategic planning, policies, and procedures. **QUALIFICATIONS** Education...

  • Housekeeping Services Representative

    4 days ago

    Greater Sudbury, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Housekeeping Services Representative interacts with students and guests frequently. It is imperative that they are friendly and patient and demonstrate a high degree of customer service in all situations. Housekeeping Service Representatives are responsible for cleaning student/guest rooms and maintaining...

  • Supervisor Chelmsford- 3pm-11pm

    1 month ago

    Greater Sudbury, Canada Tim Hortons | Sudbury, ON Full time

    As a Supervisor you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at recruiting, training,...

  • Guest Attendant

    4 weeks ago

    Greater Sudbury, Canada Chartwell Retirement Residences Full time

    Chartwell Southwind Retirement Residence 1645 Paris Street, Sudbury, Ontario P3E 6L5 - Part-Time - Ref: 11078-11-136577 - January 13, 2023 **If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian population and love being around similarly driven individuals of diverse backgrounds and life...

  • Guest Attendant

    1 month ago

    Greater Sudbury, Canada Chartwell Retirement Residences Full time

    Chartwell Westmount on William Retirement Residence 599 William Avenue, Sudbury, Ontario P3A 5W3 - Part-Time - Ref: 11060-11-137305 - February 28, 2023 **If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian population and love being around similarly driven individuals of diverse...

  • Guest Attendant

    4 weeks ago

    Greater Sudbury, Canada Chartwell Retirement Residences Full time

    Chartwell Westmount on William Retirement Residence 599 William Avenue, Sudbury, Ontario P3A 5W3 - Part-Time - Ref: 11060-11-136605 - January 13, 2023 **If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian population and love being around similarly driven individuals of diverse...

  • Service Supervisor

    1 month ago

    Greater Sudbury, Canada Kina Gbezhgomi Child and Family Services Full time

    **OVERVIEW**: The Service Supervisor will provide supervisory coverage and manage the staffing of the Service team to ensure the safety and well-being of children and provide clinical supervision and manage cases in accordance with member First Nations community-based models, Agency policies and Ministry of Child and Youth Services standards and...