Customer Support Representative

1 month ago

Greater Sudbury Unitary Authority ON, Canada Ymcanorthbay Full time

The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936 To learn more about our programs and services offered please visit our website .
We are currently looking for a Membership Services Representative to join our team of committed professionals. These part-time positions within the Association are housed at the YMCA of Northeastern Ontario’s Durham location in Sudbury .
Under the leadership of the Supervisor ofMembership Services, the Membership Services Representative is responsible for all membership data entry, financial payments, and course registration. In addition, Membership Services Representatives are often the initial point of contact at the YMCA. As such, they represent the organization, making the dissemination of accurate information and courteous service critical to the success of the YMCA.
55 per hour
Ensure that the fees are charged according to the type of membership or service purchased
Perform facility tours
Provide consistently prompt and courteous service
Build relationships with members and guests, and promote the YMCA as a charitable organization
Minimum of three (3) months of customer service or related experience
Employee and Family Assistan ce Program that includes short-term mental health supports such as counselling and online courses, and lifestyle coaching which includ es legal and financial counselling
Flexible hours and scheduling, and hybrid work options, depending on role
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by March 26, 2024 to the attention of the Personnel Committee.
If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.
Educational credentials completed outside of Canada require a copy of your World Education Services documents (WES) along with your credentials.

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