Ticket Operations Coordinator

3 weeks ago

Ottawa, Canada Senators Sports & Entertainment Full time

**PRIMARY OBJECTIVE**

The Ticket Operations Coordinator is responsible for providing outstanding customer service to Ottawa Senators season seat members on game nights in the box office, and through the timely and accurate processing of account information, salesforce cases and inventory management. Under the direction of the Manager and Assistant Manager, they will assist with the setup of events on the ticketing system ensuring accuracy of entry. As necessary, they will assist with administering fraud detection and prevention strategies, with ticketing account receivables/collections and will respond to general customer service/fan feedback. Finally, they will assist with box office Live events as required. The Coordinator guarantees all responsibilities are performed in an atmosphere of congeniality, and efficiency while ensuring internal and external customer satisfaction.
**ESSENTIAL FUNCTIONS**
**Ongoing**
- Resolve issues pertaining to Ottawa Senators season seat members in the box office during ALL Ottawa Senators home games;
- Responsible for the timely and accurate processing of season seat and suite information, including;
- Season ticket renewals and payments
- Perform other duties as required
- Assist with event set up in Archtics/Host in a correct, prompt and efficient manner for Ottawa/Belleville Senators including price types, discounts, promotion codes, game packs, staff tickets, ticket formats, group offers, fees and account manager setup;
- Inventory management and release of holds including NHL, referee, camera obstructed, player, visiting team, season package, flex, dress the house, etc; to ensure revenue is maximized for all games;
- Dynamic pricing updates;
- Coordinate visiting team and home team tickets with respective team representatives as required;
- Responsible for administering fraud detection and prevention strategies to ensure chargebacks are within acceptable limits;
- Assist the finance department with collections as required, contacting accounts in default and securing payment;
- Under direction of the box office team, assist with Live event builds, reporting and execution, working in box office as necessary to provide adequate resources;
**Periodic**
- Responsible for assisting with the review of polices and procedures for Ticket Operations, and ensuring that they align with the strategic objectives of the organization
- Represent the Ottawa Senators Hockey Club and Canadian Tire Centre in a positive manner to fans and the community

**Requirements**:

- Available to work flexible shifts, including evenings, weekends and statutory holidays as dictated by the schedule, and ALL Ottawa Senators Home Games
- 2 to 3 years previous office experience
- Excellent customer service skills
- Previous Box Office / ticketing experience an asset
- Proficient oral and written communication skills
- Excellent organizational skills
- Able to work under pressure and meet tight deadlines
- Team player
- Bilingual an asset

**Reports to**:Manager, Ticket Operations
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability-related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._

  • Ticket Sales

    3 days ago

    Ottawa, Canada Senators Sports & Entertainment Full time

    **Job Summary** The Ticket Sales and Services Intern is responsible for providing support to the Sales, and Membership Service team and plan/execute events and Season Seat Member Benefits. As well, they are responsible for administering Purchase Orders, complimentary tickets, PPRT, etc. The Coordinator guarantees all responsibilities are performed in an...

  • Ticket Sales

    4 weeks ago

    Ottawa, Canada Senators Sports & Entertainment Full time

    **Job Summary** The Ticket Sales and Services Intern is responsible for providing support to the Sales, and Membership Service team and plan/execute events and Season Seat Member Benefits. As well, they are responsible for administering Purchase Orders, complimentary tickets, PPRT, etc. This is a full-time internship placement from **January - April...

  • Intern, Ticket Sales

    4 weeks ago

    Ottawa, Canada Ottawa Sports and Entertainment Group Full time

    The Intern, Ticket Sales and Service, supports the day-to-day operations of one of OSEG’s main revenue generating functions. This individual will gain experience in all areas of the business development process, including research, account fulfillment assistance, asset inventory, development of high-quality sales collateral and presentation materials, and...

  • Operations Coordinator, Remote Contract

    2 weeks ago

    Ottawa, ON, Canada Adecco Canada Full time

    Datacentre Operations Specialist Adecco is currently recruiting for a Datacentre Operations Specialist for a 1-year ON-SITE contract. This role is with our Crown corporation client in downtown Ottawa, ON. Deploy and install hardware into the client’s two local datacenters in the National Capital Region; Coordinate with Service Providers for non-local...

  • Office and Ticketing Assistant-music and Beyond

    7 days ago

    Ottawa, Canada Ottawa Festival Network Full time

    **Job Summary**: This position is funded through Ontario’s Job Creation Partnerships (see more details below). Reporting to the Administrative Assistant and Administrative Manager, provide administrative support, oversee client relations, and support ticketing functions. **Responsibilities**: - Support the Client Services Coordinator. - Assist with...

  • Festival Admin

    7 days ago

    Ottawa, Canada Ottawa Festival Network Full time

    **Job Summary**: This position is funded through Ontario’s Job Creation Partnerships (see more details below). Reporting to the Administrative Manager, provide administrative support, oversee client relations, and support ticketing functions. **Responsibilities**: - Support the Client Services Coordinator. - Assist with receiving and directing festival...

  • Legal Operations Specialist – Trademarks | Ottawa ON

    5 hours ago

    Ottawa, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • Operations Manager

    4 weeks ago

    Ottawa, ON, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • DataCentre Operations Specialist

    2 weeks ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist. • Deploy and install hardware into the two local datacenters in the National Capital Region. • Coordinate with Service Providers for non-local datacenters. • Under the direction of the Senior resources, troubleshoot hardware installation issues. • Respond to project...

  • DataCentre Operations Specialist

    1 day ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist.• Deploy and install hardware into the two local datacenters in the National Capital Region.• Coordinate with Service Providers for non-local datacenters.• Under the direction of the Senior resources, troubleshoot hardware installation issues.• Respond to project and...

  • Legal Operations Specialist

    4 weeks ago

    Ottawa, ON, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • Operations Coordinator

    7 days ago

    Ottawa, Canada Centretown Citizens Ottawa Corporation Full time

    **Operations Coordinator** CCOC is looking for a team player who will provide customer service and administrative support in our expanding Facilities Management department. **About us**:Centretown Citizens Ottawa Corporation is a community-based, tenant and member directed, non-profit housing organization whose mission is to create, maintain and promote...

  • Operator, Plant

    3 days ago

    Ottawa, Canada Rio Tinto Full time

    **Plant Operator** - ** Be part of a global mining organization with a strong focus on safety.**: - ** Work with an exceptional team of operations and maintenance people.**: - ** Opportunity to introduce and implement continuous change initiatives.**: - ** Role is based at Lac de Gras Mine Site, NT.** **About the role** **Finding better ways to provide...

  • DataCentre Operations Specialist

    2 weeks ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist. • Deploy and install hardware into the two local datacenters in the National Capital Region. • Coordinate with Service Providers for non-local datacenters. • Under the direction of the Senior resources, troubleshoot hardware installation issues. • Respond to project...

  • DataCentre Operations Specialist

    2 weeks ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist. • Deploy and install hardware into the two local datacenters in the National Capital Region. • Coordinate with Service Providers for non-local datacenters. • Under the direction of the Senior resources, troubleshoot hardware installation issues. • Respond to...

  • DataCentre Operations Specialist

    2 weeks ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist. • Deploy and install hardware into the two local datacenters in the National Capital Region. • Coordinate with Service Providers for non-local datacenters. • Under the direction of the Senior resources, troubleshoot hardware installation issues. • Respond to project...

  • DataCentre Operations Specialist

    2 days ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist.• Deploy and install hardware into the two local datacenters in the National Capital Region.• Coordinate with Service Providers for non-local datacenters.• Under the direction of the Senior resources, troubleshoot hardware installation issues.• Respond to project and...

  • DataCentre Operations Specialist

    2 days ago

    Ottawa, Canada CQ Search Group Ltd. Full time

    Our client in Ottawa has a 3 year contract opportunity for a DataCentre Specialist. • Deploy and install hardware into the two local datacenters in the National Capital Region. • Coordinate with Service Providers for non-local datacenters. • Under the direction of the Senior resources, troubleshoot hardware installation issues. • Respond to project...

  • Account Coordinator, Corporate Partnerships

    4 weeks ago

    Ottawa, Canada Lansdowne Stadium Limited Full time

    Reporting to the Manager, Account Servicing, the Account Coordinator, Corporate Partnerships, will be responsible for supporting the day-to-day coordination, execution, and activation of corporate partnership accounts. This individual will provide exceptional service to corporate partners which will ensure complete delivery of all OSEG commitments, drive...

  • Operations Coordinator

    3 weeks ago

    Ottawa, Canada GardaWorld Full time

    Ready to be part of the great GardaWorld team? Reporting to the Regional Manager, the Operations Coordinator is a central partner in the daily operations of the Ottawa Branch Office. Working closely with Account Managers, the incumbent manages employees and contracts assigned to them, including scheduling, maintaining great relationships with the sites,...