Client Service Officer

4 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Client Service Officer

**What is the opportunity?**

**What will you do?**
- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
- Demonstrates a keen sense of urgency understanding the importance personal actions have on achieving superior client experience.
- Takes full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance.
- Manages individual service queue in MCV ensuring cases are actioned within SLA.
- Processes requests and inquiries received from clients such as account inquires, RBC express, test cheques, payments, etc.
- Effectively communicates with clients, service partners and relationship managers on operational issues.
- Proactively escalates any issues/concerns required and provides alternatives and/or solutions as appropriate.
- Responsible for opening new accounts in Sales Platform capturing all OBDA information.
- Upon request, engage in client investigations and in-depth inquiries to improve efficiencies and enhance client experience while assisting in root cause analysis.
- Identify service/operational inefficiencies that affect clients and formulate recommendations for value added enhancements to appropriate operational groups.
- Ensures skills and knowledge are up-to-date and meet position requirements.
- Assist/participate in Client visits/review when required.
- Consistently adapt to changing business environment using sense of urgency to deliver high level quality of service within the established time frames and manage unresolved issues promptly.
- Demonstrate spirit of teamwork and respect that will provide the best support to clients, our sales force and service partners.
- Provide support to Client Service managers on administrative functions and maintenance requests from clients and relationship managers.

**What you need to succeed?**
- High School/Bachelors Degree in Math, Accounting, Economics, Engineering or a related field.
- Attention to detail and adaptability
- Strong and demonstrated communication skills both verbal and written
- Strong aptitude for organizing and prioritizing

**Nice-to-have**
- Familiarity or previous experience with the following: MCV - (My Client View), BESS, Sales Platform, DDA, SWIFT, BCRMS, DICE, Cash Management Products, Canada payment rules

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Capital Markets

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-02-17-08:00

**Application Deadline**:
2023-03-04-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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