Client Support Actuary

4 weeks ago

Toronto ON, Canada Moody's Investors Service Full time

Experience Level: Experienced Hire

Categories:

  • Sales & Marketing

Location(s):

  • 5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CA

Role/Responsibilities :

Moody’s Analytics provides financial intelligence and analytical tools to help business leaders make better, faster decisions. Our deep risk expertise, expansive information resources, and innovative application of technology help our clients confidently navigate an evolving marketplace. Moody’s Analytics AXIS actuarial system is widely used by life insurers, reinsurers, and consulting firms for pricing, reserving, asset and liability management (ALM), financial modeling, capital calculations, and hedging. The AXIS actuarial system provides the flexibility to deploy large-scale computing power through an advanced cloud-based delivery platform or installed software.

The Actuarial Client Support specialist deals directly with our clients daily to provide actuarial support, training, and advice on best practices for implementing models in AXIS. They will also work on documentation for clients and research projects that provide exposure to state-of-the-art actuarial science and its application to real problems. The Actuarial Client Support specialist is a member of the Client Support Focus Area for a particular product team.

PRIMARY RESPONSIBILITIES

Help desk assignments at least once per week; must be available 9:30 am - 5:30 pm EST.

Investigate, analyze, and answer client questions/problems as required.

Document all contact with clients, problems, and resolutions.

Creation of additional explanatory material where needed to answer client inquiry.

Liaise with developers and clients on required enhancements, including preparing business specification documents, designing and executing testing of features in line with the release schedule.

Training clients on specific modules or topics. Must be able to travel for training purposes.

Qualifications :

A degree in actuarial science or equivalent.

FSA designation preferred. Will consider ASA with equivalent work experience.

At least 4 years of experience in the life insurance industry in Canada or the US (preferably in a client support or similar capacity) including 2 years of relevant AXIS experience.

Experience in life, annuity, or health in areas such as pricing, valuation, corporate modeling, risk management, ALM, stochastic modeling work, hedging.

Exemplary interpersonal, communication and presentation skills.

Strong analytical, technical and research skills.

Well-organized, detail oriented, and able to balance multiple priorities to meet targets.

Excellent record keeping ability.

Ability to work out of our Toronto office or remotely from any location in the United States or Canada. If remote, must be able to travel periodically to the office in Toronto.

Must be able to travel to client offices as needed.

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