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Service Technician
3 months ago
**We connect people to their world, and we want to connect you to your next career If you enjoy working in customer service, are interested in opportunities for potential career advancement, join our team. We provide competitive pay, comprehensive benefits, and there may also be an opportunity to work from home through our Telework program.**:
.**Service Technician (Customer Support Centre)**
**Location**:Saskatoon, SK
**Number of Positions**:10
**Salary**:$26.71 - $36.03 per hour
**Type of Position**:Casual Part-Time
**Closing Date**:06/14/2024
**.**
**POSITION OVERVIEW**
**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)
- Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.
- Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
- Performs customer and technical resource follow-up on all unresolved troubles.
- Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
- Reviews and provides trouble statistics upon request by management.
- Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.
**QUALIFICATIONS**
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.
- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
- Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
- Working knowledge of the Internet.
- Excellent analytical and problem solving skills.
- Good communications skills, both verbal and written, and the ability to deal effectively with others.
- Keyboarding skills 20 wpm.
- General knowledge of SaskTel’s IP environment.
- Successful completion of prescribed training courses.
LI-POST
**.**:
**_Flexible workplace options may be available._**:
**About SaskTel**:
**.
