Manager, Technical Support Services

3 weeks ago

Edmonton, Canada University of Alberta Full time

**ENG Civil Engineering**:

- Competition No.

**A104148803**
- Closing Date

**Will remain open until filled.**

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and annual salary range of $66,265 to $110,441.

**Location**:This is an in-person role and work primarily takes place in North Campus Edmonton.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Department/Faculty Summary**

The Department of Civil and Environmental Engineering, including the School of Mining and Petroleum Engineering, aims to maintain its position among the top schools in North America. With a present complement of more than 65 faculty members, research in the Department is vigorous and covers all major areas of Civil, Environmental, Mining, and Petroleum Engineering. Our graduate program attracts outstanding students from the best schools worldwide and presently has an enrollment of over 500 students, including approximately 200 PhD students. The undergraduate programs in Civil and Environmental Engineering, Mining Engineering, and Petroleum Engineering enroll close to 1000 students.

**Position Summary**

Reporting to the Academic Department Manager, the Manager, Technical Support Services will oversee the operations of relevant research and teaching laboratories. This position will serve as the bridge between the Department Leadership and the technical operations unit and will be responsible for day-to-day oversight of Department technical operations and staff.

The Manager, Technical Support Services will work with Department staff and resources to ensure the highest quality of teaching is being provided to our community. In all facets of this role, this position endeavors to integrate and advance the University’s commitments to equity, diversity, and inclusivity. This position understands, fulfills, and promotes the health, safety, and environment responsibilities identified in University policy.

**Duties**

Responsibilities include:

- Day-to-day management of Department technical services team
- Ensure that University Health and Safety standards are being met, including regular inspections
- Ensure efficient and equitable utilization of Department technical resources relating to teaching and research support
- Lead talent acquisition efforts as required and perform performance appraisals for staff
- Create meaningful relationships that promote a strong and healthy environment with focus on work/life balance
- Communicate strategic objectives to staff and create safe environments to explore and consider new methods or procedures
- Ensure instructional labs are being delivered in a meaningful and high-quality manner and work with Department stakeholders to redevelop/improve existing instructional materials to remain relevant with best practices.
- Research industry/teaching existing technologies and best practices to assist in laboratory redevelopment
- Manage all space dedicated to instructional laboratories and plan/design options for space allocations to meeting growing demand
- Develop and maintain an equipment inventory and maintenance/replacement schedule for teaching equipment and relevant research equipment.
- Identify new/emerging equipment that could be integrated into Department teaching and/or research
- Oversee access management
- Other duties as required

**Minimum Qualifications**
- Relevant technical diploma is required. MSc in Civil Engineering will be considered an asset. Equivalent combination of work experience and/or education will also be considered.
- At least 3 years of supervisory experience leading diverse teams
- Excellent interpersonal and communication (verbal and written) skills including strong ability to demonstrate professionalism, confidentiality, and diplomacy
- Effective planning and time management skills
- Ability to strategize a

  • Technical Support Specialist

    6 days ago

    Edmonton, Alberta, Canada GAM Technical Services Full time

    Company Overview">GAM Technical Services is a dynamic company that prides itself on fostering a fun and casual work environment. We believe in encouraging continuous learning and providing opportunities for our employees to grow and develop their technical skills.">About the Role">We are seeking a highly motivated and experienced Technical Support Specialist...

  • Junior/intermediate Technical Support Specialist

    7 months ago

    Edmonton, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...

  • Junior/intermediate Technical Support Specialist

    5 months ago

    Edmonton, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada GAM Technical Services Full time

    Job DescriptionAt GAM Tech, we're committed to providing unmatched customer service, comprehensive IT support, and innovative solutions for clients across Alberta and Canada.OverviewWe're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic, and healthy work environment where our...

  • IT Project Manager Iv

    2 weeks ago

    Edmonton, Canada Bluelime Technical Services Full time

    **Primary Focus** Primary accountability is to manage complex technical projects focused on the integration of Enbridge’s SCADA systems. This position will facilitate the development of technical solutions with key project stakeholders and ensure best practice change management procedures are followed when new systems deployed. **Specific...

  • Program Support Administrator

    3 months ago

    Edmonton, Canada Youth Empowerment & Support Services Full time

    **Program Support Administrator** **Full-time** Youth Empowerment and Support Services (YESS) is currently seeking a qualified Full-Time Program Support Administrator, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre...

  • Customer Service and Technical Support

    1 day ago

    Edmonton, Canada Travel Buggy Full time

    Job Title: Customer Service and Technical Support Representative Company: Travel Buggy Location: Edmonton, AB Type: Full-time, Permanent **Job Description**: We are seeking a self-motivated individual to join our team as a Customer Service and Technical Support Representative. This role will be focused on providing remote customer service and technical...

  • Senior Technical Inspector

    2 weeks ago

    Edmonton, Alberta, Canada DILIGENT TECHNICAL SERVICES LTD] Full time

    Job OverviewThe role of Senior Technical Inspector at DILIGENT TECHNICAL SERVICES LTD requires an individual to work on-site, ensuring the completion of tasks at the physical location.

  • IT Project Manager Iii

    2 weeks ago

    Edmonton, Canada Bluelime Technical Services Full time

    High-Level Description Primary accountability is to manage complex technical projects valued up to $1MM focused on the enhancement and integration of Enbridge’s control and SCADA systems. This position will facilitate the development of technical solutions with key project stakeholders and ensure best practice change management procedures are followed when...

  • Technical Support

    2 months ago

    Edmonton, Canada Burckhardt Compression (Canada) Ltd. Full time

    Burckhardt Compression was founded in 1844 as a mechanical workshop and, in 2024, will be celebrating its 180th anniversary. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within...

  • IT Technical Support Analyst

    7 days ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...

  • Technical Support

    7 hours ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    **About us** RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 60, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof...

  • Technical Services

    1 day ago

    Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

    **Position**: Desktop Support Analyst **Position Type**: Full-time, Permanent (Excluded) [Internal] **Location**: Edmonton Area **Classification**: TPIII **Salary Range**: $71,783 - $86,627 If providing stellar technical support services is your superpower, then we need you! What you’re passionate about You’re a people-oriented support...

  • Technical Support Supervisor

    4 days ago

    Edmonton, Canada ONE SOLUTION CONSULTANCY SERVICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to...

  • Technical Sales and Service Support Professional

    7 months ago

    Edmonton, Canada Flender Corporation Full time

    **R5811: Technical Sales and Service Support Professional** **Company Description** Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years. We are now hiring a talented **Technical Sales and Support Professional **to join...

  • Project Manager Iv

    3 weeks ago

    Edmonton, Canada Bluelime Technical Services Full time

    Supports all phases of projects from inception through completion. Acts as primary contact for project activities, leading project review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Establishes milestones and...

  • Project Manager Iii

    8 months ago

    Edmonton, Canada Bluelime Technical Services Full time

    Supports all phases of projects from inception through completion. Acts as primary contact for project activities, leading project review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Establishes milestones and...

  • IT Technical Support Analyst

    3 months ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    **The Role** The Deskside Support Analyst **will work from the office of an assigned client** **up to 4 days per week**. While onsite, the Deskside Support Analyst will work through their team’s helpdesk ticket queue for an array of clients; should a ticket requiring deskside help arise from the assigned client, the Deskside Support Analyst is already...

  • Technical Support Analyst

    2 days ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible for providing onsite tier 2 technical assistance for all aspects of Desktop Services to Finning (Canada) personnel. Work with key users in the branches\departments to oversee &...

  • Project Controls Coordinator Iv

    2 weeks ago

    Edmonton, Canada Bluelime Technical Services Full time

    **Primary Focus**: The Project Controls Coordinator IV works independently to monitor, control and report on the cost-related aspects of projects managed by the assigned project management teams. This includes ensuring that costs for assigned projects are identified, accounted for and reported in an accurate and timely manner and in accordance with the...