Desktop and Purchasing Analyst

4 weeks ago


Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire** is looking for an experienced **Desktop and Purchasing Analyst** to join our Information Systems team in our South Edmonton Corporate Head Office.

**What do we offer?**
- Competitive Compensation - $63,333.70/Year
- Comprehensive health, dental and vision benefits for you and your family including RRSP matching
- Recognition and incentives for your contribution to the organization
- Educational Allowances that support individual growth and development
- Policies and programs that support a balanced lifestyle, including flex days and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts and services at all Fountain Tire locations

**Desktop Support**
- Monitor assigned tickets, maintain proactive communications with customers and take necessary action to resolve issues in a timely manner.
- Update tickets with complete and thorough notes on all troubleshooting and resolution details.
- Assist with maintenance of hardware and software inventories and system configuration lists.
- Work directly with the customers to understand and resolve the problems or escalate to Tier 3 analysts as may be required for problem resolution.
- During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues.
- Ship and receive computer equipment, and equipment room clean up and maintenance.
- Complete regular move/add/change requests from office staff.
- Initial troubleshooting and configuration of printers and other basic office equipment, including escalation to third party service providers for repair and maintenance.
- Create and deploy of Corporate HO system images and other Software deployments.
- Diagnose and resolve basic network or internet related problems for head office and store associates.
- Carry out established corporate policies regarding purchase and acquisition and use of hardware and software.
- Knowledge Base article creation, maintenance and relevancy as required
- Provide problem details to Support Desk staff to move resolutions to the frontline and assist them with solving complex technical issues.
- Support the compliance of change management policies and procedures.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire.
- Other related duties as required to support the IT team in reaching team objectives.

**Purchasing**
- Manage Desktop Support, Purchasing, IS Hardware Fee queues while adhering to the C3 framework
- Maintain accurate and detailed hardware fee equipment lists, including monthly submissions and annual audits
- Log incidents and requests that arrive outside the ITSM
- Vendor bill review and coding
- Monthly departmental statement detail review and reconciliation
- Source and purchase equipment, as required by Fountain Tire teams
- Manage off lease reporting and prepare the return, replacement and buyout of leased equipment
- Research, test and implement equipment standards to maintain an active lifecycle
- Quote out the best pricing for purchases to ensure fiscal responsibility
- Travel may be required to complete projects
- Some on-call work may be required

**The necessary experience, knowledge, skills and abilities required in the role**:

- Diploma in related technology combined with 5 years of Desktop IT support; an equivalent combination of education and experience may be considered.
- Preferred experience with Contract Management, Asset Management, Document Management and Microsoft Dynamics
- MCSE and A+ certifications are preferred
- To avoid service interruptions, some work may include off shift, weekend work and on-call services after normal business hours.
- Required to carry cell phone to facilitate intra-department communications both during and after normal business hours.
- Limited travel may be required to visit sites or attend training.


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