Park Patrol/guest Relations

2 weeks ago

Lakefield, Canada Parkbridge Lifestyle Communities Full time

**PARK PATROL/GUEST RELATIONS - PIONEER POINT RESORT**

**PAY RATE: $17 - $18.25/hour**

**JOB DURATION: May - October 2024**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

Reporting to the Resort Manager at Pioneer Point Resort this role is responsible for after hours minor maintenance duties (e.g. cleaning, minor repairs to resort infrastructure as needed, equipment maintenance, etc.), customer service inquiries and responding to after hours customer complaints.

**What’s in it for you **
- A career opportunity with a national company that is on the leading edge of their industry,
- A chance to learn, and work in a unique and growing market, unlike any other,
- A chance to have a positive and lasting impact on customer vacation experiences,
- An opportunity to enjoy a beautiful property every day.

**What people say about you **
- You are a natural leader, who thrives on creating community in the workplace and you know how and when to take charge
- You strive to help people solve problems.
- You have high-standards for customer service, and believe that there is a solution for every problem.
- You believe in being open, honest and ethical with everyone around you
- You have a firm but fair and consistent approach to the guidelines of your workplace

**What you bring to the table **.
- You have solid customer service and/or maintenance experience in the hospitality, property management, security or police services, or hotel industry.
- You have excellent interpersonal skills, and can communicate well even in challenging situations
- You have experience working in Word, Excel, and Outlook.
- You are physically fit and willing/able to work outdoors in all kinds of weather conditions.
- You are available to work flexible work hours (this is an “after hours” position).
- You have an ability to work with limited supervision.
- You like learning new things and developing new skills
- You have an ability to work with a team or independently.
- You thrive on solving problems, meeting challenges and providing great customer service
- You are great at seeing both sides of an issue and finding middle ground
- You believe in adhering to standards, and are skilled at educating those around you on those standards
- You have an ability to prioritize situations or tasks on demand in critical situations

**What you will be doing **
- Customer Relations_
- Monitoring and controlling access to all facilities in the park.
- Welcoming guests and visitors in a friendly and courteous manner
- Patrolling the property to ensure that guidelines and property standards are being followed
- Report any problems or safety hazards to the Resort Manager and / or authorities.
- Safely operate RTV, golf carts or other vehicles in order to efficiently monitor occupied campsites and common areas.
- Responding to customer concerns, complaints and queries.
- Maintenance / Cleaning_
- Performing minor maintenance duties including resetting breakers, minor repairs and upkeep
- Ensuring washrooms, grounds and common areas are kept up to standard: this includes, unplugging toilets, pickup and depositing garbage into dumpsters, close pools and initiate pool robots and other related duties
- Assist in monitoring levels of supplies needed (washroom & cleaning supplies) and communicate supply needs to Resort Manager.
- Other duties as assigned

**ABOUT PARKBRIDGE**:
Parkbridge is Canada’s leading developer and manager of more than 60 residential communities and 35 recreational RV resort communities. Headquartered in Collingwood, Ontario, with properties in 70 municipalities across Canada, the Parkbridge team enriches the lives of its residents and guests by providing welcoming communities with quality amenities. It also offers an attainable path to homeownership through land lease opportunities. Parkbridge is wholly owned by QuadReal Property Group, a global real estate company headquartered in Vancouver, British Columbia, with assets under management of over $70 billion.

**APPLICATION INFORMATION**:
**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $17.00-$18.25 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Night shift

Supplemental pay types:

- Retention bonus

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2024-05-17

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