System Services Representative- Sudbury

4 months ago

Hamilton, Canada IBM Full time

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.

Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on call rotation. Vehicle is required, mileage is reimbursed.

Work Location: Sudbury, ON

Required Technical and Professional Expertise
- Strong execution and interpersonal skills
- Highly organized
- Strong attention to details
- Ability to manage multiple responsibilities and set priorities
- Experience responding to customers concerns
- Strong written and verbal communication skills
- Proactive self-starter
- Flexibility to adapt to a rapidly changing environment
- Computer servicing proficiency, including knowledge of associated software

Preferred Technical and Professional Expertise
- College or higher degree desirable.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

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