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National Incident Centre

5 months ago

Montréal, Canada CTConsultants Full time

**CTC007174 - National Incident Centre - Incident Specialist**:
**Secteur industriel: Communications**:
**Type d'emploi: Contract**:
**Durée: Six months**:
**Mode de travail: Mixed**:
**Description**:
IMPORTANT
- What locations are you considering? Montreal and surrounding areas, the employee must come to work 3 days a week at the office located in Montreal, QC.
- If bilingualism is required, will interviews be conducted in French? Fluency in French and English is required, the interview will be conducted primarily in French but we will also test written and spoken English.
- Is remote work possible? 2 days per week Are there any mandatory days in the office? 3 days in the office
- Describe the typical daily work of this position. Respond to calls and various security requests from the company.
- What will the interview process look like (how many interviews, assessments, virtual or in-person)? 1 video interview, 1 in-person interview.
- What is the anticipated hiring date? 2023-03-13
- Is there a possibility of expansion or full time hire? Yes

The Corporate Security and Resiliency team is responsible for establishing, implementing, administering, and enforcing the client's security policies.

The National Incident Center (NIC) department is a team of specialists that operates 24 hours a day, 7 days a week, to help protect the company's employees and assets. The team is the central point for monitoring and reporting incidents that may affect the company. It also coordinates a response with various stakeholders based on pre-established impact and severity parameters.

DUTIES / RESPONSIBILITIES:

- Work as the single point of contact for business related incidents and emergencies (NOT IT).
- Act as a liaison and work closely with corporate emergency coordinators, investigators and physical security specialists.
- Manage and monitor the company's physical security systems.
- Provide services and support on behalf of other company security teams during non-working hours.
- Provide quality service to our customers.

ESSENTIAL SKILLS AND COMPETENCIES:

- The ability to serve our customers in a bilingual environment.
- Good communication skills, both verbal and written.
- Ability to work in a 24/7 environment with rotating shifts to meet business and client needs, alone or as part of a team (all Saturdays).
- Highly motivated and a strong team player
- Ability to deal with stressful, ambiguous or unexpected situations while identifying and addressing priorities
- Good interpersonal skills to cooperate with a diverse clientele with different levels of technical knowledge and skills
- High level of moral responsibility in terms of professionalism and integrity to the company
- Excellent general knowledge of computer systems and ability to work in a highly technological environment.

PREFERRED SKILLS AND COMPETENCIES:

- Previous experience in an emergency management, physical security, telecommunications or access control environment.
- Good understanding of telecommunication networks and other general business functions.
- Post secondary degree in emergency management, security services or telecommunications

The Corporate Security & Resiliency team is responsible for establishing, implementing, administering and enforcing the client's security policies.
The National Incident Center (NIC) department is a team of specialists that operates 24 hours a day, 7 days a week, to help protect employees and company assets. The team is the central point for monitoring and reporting incidents that may affect the company. It also coordinates a response with various stakeholders based on pre-established impact and severity parameters.
TASKS / RESPONSIBILITIES:

- Act as the single point of contact for business related incidents and emergencies (NOT IT)
- Liaise and work closely with corporate emergency coordinators, investigators, and physical security specialists
- Manage and monitor the company's physical security systems
- Provide service and support on behalf of other company security teams outside of normal business hours
- Provide valuable service to our customers

ESSENTIAL SKILLS AND ATTITUDES:

- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written
- The ability to work in a 24/7 environment with rotating shifts to meet business and client needs, both alone and as part of a team (all Saturdays)
- Highly motivated and a strong team player
- The ability to deal with stressful, stressful ambiguous or unforeseen situations while identifying and addressing priorities first
- Good interpersonal skills to cooperate with a diverse clientele with varying levels of skill and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity to the company
- Excellent general knowledge of computer systems and ability to work in a highly technological environment

PREFERRED SKILLS AND ATTITUDES:

- Previous experience in an emergency manag