Route Supervisor

**King's Services Core Values**
- **Honesty and Integrity -** Doing the right thing even when no one else is watching
- **Sense of Urgency -** Don't wait for tomorrow to perform what can be accomplished today
- **Positive Attitude -** Be the person everyone wants to be around
- **Hardworking -** Dedicated people who go the extra mile
- **Teamwork-** We are one company, one team

**JOB SUMMARY**:
Create a positive atmosphere for the growth and success of all employees. Responsible for monitoring and maintaining a consistent level of efficiency, quality, and safety within COR.

**SKILLS REQUIRED**:

- Communication skills - the ability to convey meaning and obtain understanding verbally and in writing
- Organizational skills - the ability to structure work and resources in relation to goals
- Leadership skills - the ability to create the desire in people to complete tasks timely, assisting them as needed
- Supervisory skills - the ability to measure performance and take corrective action
- Delegating skills - the ability to monitor the transfer of expected results
- People skills - the ability to relate to others at all organizational levels
- Mechanical aptitude - the ability to understand & and communicate mechanical issues
- Computer aptitude - Possess basic technical knowledge

**JOB DUTIES**:
Supervise the people and equipment assigned to Portable Toilet and King Jon routes and special events. The goal would be to spend:

- 25% of the time doing operations: deliveries, pickups, and servicing.
- 45% of time doing outside supervisory duties: oversee deliveries, pickups, and services of major events, inventories, mobile devices, daily driver supervision & training, quality control & inspections, assist with equipment maintenance, take care of customer complaints ensuring customer satisfaction
- 25% of time doing inside supervisory duties: performance reviews, assisting dispatch when needed, setting aside time daily to organize and maintain proper follow-up & and communication, reviewing operational reports for trends, and participating in hiring and firing processes.
- 5% of time doing safety duties: responsible for the safety of the team, completing quarterly safety evaluations, accident/incident investigation, and follow-up, cheerlead daily for safety

**SPECIFIC TASKS OF JOB DUTIES**

**Operations**:

- Deliver, pickup and/or service units as needed
- Assist other employees as needed for smooth operation & and workflow

**Outside Supervision**:

- Ensure maximum production, quality, and efficiency from employees
- Resolve customer complaints via site visits and face-to-face communication
- Event Supervisor on assigned events
- Maintain good working relationships and strive to build teamwork with the crew
- Responsible for helping maintain all equipment, tools, and materials as needed
- Ride with one (1) to three (3) drivers a week for 2-4 hrs. for follow-up training
- Do 40 toilet quality inspections
- Meet with drivers and have all poor inspections from yourself and sales staff signed
- Create plans with drivers to fix problems for the future
- Do check off rides on all new employees before they ride on their own.
- Ensure trucks are kept stocked, organized, and clean
- Focus main supervisory duties on drivers assigned to you but always help and back your fellow supervisors or sales staff.

**Inside Supervision**:

- Coordinate daily activities with Portable Toilet Manager and/or Customer Service Team Lead
- Identify and remove roadblocks for growing drivers
- Assist with correcting inefficiencies on routes
- Stage one progressive discipline
- Assist in office operations as needed
- Participate in hiring and firing processes as needed

**Safety**:

- Strongly encourage & motivate through example
- Report all accidents/incidents to Portable Toilet Manager
- Responsible for enforcing proper usage of all safety equipment
- Know and understand all safety standards as established by Workplace Health and Safety and company policy
- Assist with conducting weekly L10 meetings
- Conduct quarterly yard safety evaluations with the Safety Manager

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Headingley, MB R4H 0A8: reliably commute or plan to relocate before starting work (required)

Work Location: In person