Housekeeping Supervisor

3 weeks ago

Headingley, Canada Best Western Plus Winnipeg West Full time

**Please note there are no bus routes to the hotel. A vehicle will be needed for this position.**

**Job Summary**:
Oversees the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

**Must have a class 5 driver's license - No Bus Routes to the Property**

**Job Duties**:

- Inspect guest rooms and public areas for compliance with established cleanliness maintenance and to reach the standards of delivering higher quality of rooms that will positively impact our overall guest experience and our Guest Voice Cleanliness
- Supervises or in directing the work activities of housekeeping staff.
- Provides training (including safety training) to all housekeeping personnel as directed by management.
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
- Distributes keys and work assignments to staff.
- Addresses guest complaints regarding housekeeping services or equipment.
- Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
- Completes follow-up on vacant or occupied rooms.
- Prepares work schedules for staff based on projected occupancy.
- Creates a service environment focused on the guest, with a passion for high standards in cleanliness.

Responds promptly to customer needs.
- Identifies and resolves problems in a timely manner, and develops alternative solutions.
- Maintains lost and found.
- Performs room attendant duties, when required.
- Performs other duties as assigned.

Qualifications:

- High school diploma or equivalent.
- Two years prior hotel housekeeping experience. Supervisory experience preferred.
- Excellent verbal and written communication skills required.
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time

**Job Types**: Full-time, Permanent

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Do you have an open availability?
- Do you have your own transport to work?

**Experience**:

- Housekeeping: 2 years (preferred)

Work Location: In person

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