Dispatcher

Are you excited by growth and opportunity?

Do you like to take initiative, serve, and connect with others? Do you thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team

The Opportunity:
We are looking for a Dispatcher to join our team. This position reports to the Dispatch Supervisor, and is part of our Driver & Dispatch Operations Department. We have a structured training program that includes ride-alongs with drivers as well as training with the sales department to learn our enterprise software.

The Compensation: $18-$23 per hour

What you’ll be doing:
- Monitoring trucks on routes using GPS to ensure services are delivered to customers- Monitoring the 2-way radio, phone and computer messaging to respond to driver and customer concerns, as well as questions from other departments in the company- Reviewing the week’s routes to ensure drivers are following an efficient path (instead of criss-crossing across the city)- Using your best judgement to make decisions about service delivery options for driver situations- Determining capacity of operations for Sales requests- Throwing out the plans and directing drivers by the seat of your pants when chaos hits- Some daily routine tasks like communicating driver notes to the correct internal department using the software- Most of the day you will work with another dispatcher in addition to the multiple people in and out of the dispatch office. There will be a couple hours at the end of the day where you are by yourself once the most active part of the day has died down.
- Providing help to other members of the team when asked and performing other duties as assigned

The skills you bring:
- Advanced computer navigation skills, ability to learn new systems- Basic knowledge of Winnipeg streets considered an asset- Ability and drive to pick up the phone and call customers and drivers in order to solve problems- Ability to work with Team Members to solve problems- ‘Straight shooter’ communication style- Highly organized That is, you love spreadsheets, documentation and colour-coded sticky notes.
- Dispatch experience and asset, but not required. It’s trainable

Our Dispatch work environment: Can you see yourself working here?- We hire people we will enjoy working with because we enjoy our work. We work too closely together to tolerate people with a negative attitude- We find our work fun and rewarding- We are real, genuine people, no fakery. We deal with human waste, it doesn’t get more real than that.- We enjoy the fast pace in the dispatch office- We have many people who rely on our expertise and diligence to get the job done, and we take pride in being there for them- We talk to each other respectfully and we respect the company structure- We play well in the sandbox within our department and with other departments- We believe that everyone in the company is working to be their best for King’s- We thrive on making the impossible possible- We laugh. A lot...and, when needed, we get down to business and get the work done.- We live our core values. If you don’t have a positive attitude, don’t apply
- We aren’t perfect. We have bad days and bad moments, but we learn from it and move on.

At King’s, we pride ourselves on our values:
Honesty and Integrity - Doing the right thing even when no one else is watching.

Sense of Urgency - Don’t wait for tomorrow to perform what can be accomplished today.

Positive Attitude - Be the person everyone wants to be around.

Hardworking - Dedicated people that go the extra mile.

Teamwork - Trust your team members to deliver at their very best. Each person's contribution is essential to the success of the Team

**Benefits**:
- Dental care- Extended health care- Life insurance- On-site parking- RRSP match
- Vision care

Schedule:
- 8 hour shift, with occasional overtime- Day shift- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:
No experience necessary

**Language**:
English (required)

Work Location: In person