Global Wholesale Partner Support Agent

2 months ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the Vail Resorts Partner Portal. This is a great entry level position for someone interested in starting a career and growing within our company. This is a remote position.

**Job Specifications**:

- Shift Type: Full Time, Remote
- Expected Pay Range: $20.00 - $22.00 / hour
- Outlet: Global Groups and Wholesale

**Responsibilities**:

- Provide guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
- Book, modify and cancel tour operator and partner bookings ensuring accuracy via phone and Zendesk tickets
- Engage in first phase of problem resolution regarding partner/tour operator complaints
- Provide feedback for Sales Managers regarding partner/TO accounts
- Communicate effectively with various other departments within Vail and WB to resolve issues and process bookings/modifications
- Report any discrepancies found on the partner/internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
- Private Lesson/Pass Rekeys throughout year
- Work as a team to complete various audits throughout year
- Participate in additional ad hoc projects as needed

**Job Qualifications**:

- High School diploma or equivalent - required
- Previous hospitality experience - preferred
- English - required
- Must be customer-focused with excellent verbal and written communication skills - required
- Attention to detail with a high degree of accuracy - required
- Able to work a flexible schedule including weekends and holidays as needed - required
- Microsoft Office - required
- Familiarity with Vail Resorts family of destinations - preferred
- Experience with hospitality software such as Revinate, Guest Connect, Inntopia, Synxis, iQWare, MS products, Extranets - preferred but not required
- A positive and professional attitude is essential for this position
- Enthusiasm for the travel industry is a plus
- Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day - required
- Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team.
- Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
- Requisition ID 505058_
- Reference Date: 09/12/2024_
- Job Code Function: customString7_

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